OUR HIRING PROCESS:

  • We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
  • We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
  • At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
  • From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

 

We seek a System Administrator (IT Helpdesk Specialist) to join our team in London, UK (Hybrid). The IT Helpdesk Specialist will be responsible for the day-to-day management and user support of our end-point devices, within our Microsoft Azure tenant and Google Workspace ecosystems.

Your responsibilities will be: 

  • Upgrade, install, and configure application software and computer hardware for MacOS and Windows.
  • Perform resets and troubleshooting of equipment including repair, cleaning, maintenance, and replacement of equipment for our team.
  • Handle equipment procurement including PCs, laptops, monitors, and accessories. 
  • Keep an inventory of equipment.
  • Resolve helpdesk requests in the ticketing system - provide technical support and assistance to internal customers.
  • Add new users to the tenant and set up their accounts.
  • Provide technical support to end-users for software and hardware issues.
  • Monitor system performance and troubleshoot issues.

Requirements:

  • Bachelor's Degree in Computer Science, Information Systems, or a related field.
  • Minimum 2 years of experience as a Systems Administrator or a similar role.
  • Knowledge of computer equipment. Ability to replace components/repair.
  • Experience with MacOS and Windows (solid skills in the administration of MacOS, Windows, Microsoft Azure, and Google Workspace).
  • Strong knowledge of English (ability to communicate with our customers via ticket system/email/chat/calls).
  • Excellent communication and interpersonal skills, with the ability to work in a team environment.
  • Strong analytical and problem-solving skills,  fast learning.
  • Ability to work within the schedule.

Conditions:

  • Competitive starting compensation, which considers the experience and skills of the candidate. Form of payment - monthly in USD, without delay, based on Invoice - Bank transfer/Payoneer/PayPal.
  • Job Location: Hybrid - primarily remotely and occasionally in the London, UK office (typically 1-2 times per month).
  • Both full-time and part-time options are available. Full-time hours: from 3 pm to midnight UK time when remote, daylight time while in the office.     
  • Opportunities for professional and career growth and development.

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