At Infarm we want to help solve one of the toughest sustainability challenges today: feeding the cities of tomorrow. 

In 2050 more than 7 billion people will be living in cities. We're recreating urban farming for a more sustainable future. 

Be part of the infarm (r)evolution and help people to take back ownership of their food. 


Who You Are

  • You're excited about our vision to reshape the food industry.
  • You believe diversity, collaboration and teamwork are key drivers for success.
  • You thrive in an environment where you can take ownership and solve hard problems.
  • You love a challenge and want to do well while doing good.
  • You want to expand your horizons and grow with us as we grow.

We are looking for a Customer Success Partner to create long-term, trusting relationships with our customers. In this role, your tasks will include overseeing a portfolio of assigned customers, developing new business from existing clients and making sure our farms are thriving and performing at their best at all times.

Responsibilities

  • Act as the key point of contact for our customers, providing expertise and support on customer requirements, plant quality and operational procedures
  • Collaborate with our Installation team with regards to the allocation of the farms in our customer locations
  • Coordinate technical maintenance activities together with Maintenance Workers, ensuring that our farms are maintained and functioning properly 
  • Visit our customer locations daily and build lasting and strong relationships with store managers 
  • Collaborate with the Data Science team to increase sales of our portfolio products 
  • Drive after-sales activities at our customer locations 
  • Coordinate and execute marketing activities 

Requirements

  • 2 years+ of experience with relationship management ideally in a retail environment 
  • A strong customer focus and the ability to create and develop lasting relationships with our customers
  • Sales-focused mentality and “hands-on” approach
  • Strong verbal and written communication skills
  • Excellent organizational and interpersonal skills as well as a customer-centric approach to your work
  • Experience with CRM or related platforms 
  • Bachelor’s degree preferred

Location

  • You will be based in our Plant Hub in Delta (7727 Beedie Way, Unit 118, Delta).

What We Offer

  • The opportunity to join infarm as we expand across the globe and help change the future of farming
  • The ability to drive impact and be a true partner to the business, working closely with top-level managers
  • A friendly work environment with a diverse group of motivated, talented, and visionary colleagues
  • 20 days of vacation
  • Fresh herbs to take home

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