About the Company:

Industrious is the nation's leading provider of premium co-working and flexible office space. We are reinventing how people work by creating elegant, welcoming environments and delivering amazing hospitality that make people excited and proud to come to work. With a seasoned leadership team, a long list of brand-name clients and over $75 million of funding to date, Industrious is well-positioned for rapid growth, as we scale our network to over 75+ locations across the US.

All of this is driven by our amazing team. Here’s a quote from our most recent employee survey: “I've never worked with a team of such smart, engaged, kind, empathetic people before. I am always proud and excited to work with our team and to help my teammates grow. Industrious' culture is welcoming, encouraging, and fun, making me feel appreciated as an employee and part of a tight-knit team.”

About the Role:

We are seeking an Operations Associate to join our team in Boston, creating an incredible work experience for our members. This position will be full-time with benefits. We’re looking for someone who’s proactive, creative, personable, and reliable with relevant experience, flexibility, and enthusiasm about joining a growing startup.

Responsibilities:

  • Assist the Community Manager in providing excellent customer service: assist members in a friendly & professional manner, man the front desk, greet visitors, and receive deliveries
  • Uphold hospitality standards to ensure seamless day-to-day operations: brew coffee; set-up breakfast; stock the cafe, conference room, and restroom amenities; distribute mail; maintain clean & tidy common areas; run & empty dishwasher
  • Order & restock a high-volume of supplies: order groceries and office supplies in a timely manner; maintain clean and organized supply closets
  • Oversee accounts payable: process weekly vendor invoices; follow up on payment inquiries
  • Onboard new members: activate and distribute keys and welcome bags; answer new member questions
  • Manage rotating community art program: find and recruit new artists; schedule installation & de-installation; assist with installation as necessary
  • Assist Community manager with planning professional, social, and educational events for members
  • Contribute to local marketing efforts to drive applications, including flyering, outreach to influencers, planning for external events, and development of email campaigns
  • Document and escalate maintenance and facilities issues
  • Manage the office independently if Community Manager is out of office
  • Complete other errands and tasks around the office as needed

Growth Opportunities:

  • Lead walk-in tours for prospective members; coordinate with Community Manager on strategies to complete office sales.
  • Participate in national projects to improve Industrious processes around operations and hospitality.

Requirements:

  • Hospitality or customer service experience highly preferred
  • Personable & approachable with a strong customer service orientation
  • Strong organizational skills
  • Incredibly reliable
  • Comfortable working in a fast-paced and dynamic environment; detail-oriented, strong multi-tasker
  • Able to proactively own & execute designated tasks independently, with high level of comfort asking for help when needed
  • Basic computer proficiency preferred (Google Drive, Excel, Gmail, and basic printer troubleshooting)

Perks:

  • Daily breakfast and snacks
  • Health care, including vision and dental
  • 401K plan
  • Smart casual dress code

Industrious in the News:

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