About the Role:

In partnership with EQ Office, Industrious operates a large-scale 1 million square foot campus, in the heart of Silicon Beach at The Playa District. This is a significant property in the Industrious portfolio and consistently gains national recognition. (you can read more about it here.)

The Senior Community Manager will manage a complex flexible office space for startups, traditional businesses, regional offices of national firms, small businesses, and freelancers. This person will be responsible for maximizing our occupancy through sales techniques and outstanding customer service, maintaining an extraordinary sense of community, running the day-to-day operations of the space, developing creative local marketing strategies, and planning engaging member events.

The exciting position will also oversee Industrious’ Canvas suites, a product which exists to house teams of 50-500, and offer the same great atmosphere, benefits and flexibility Industrious is known for. They will also be responsible for managing a team of 3+ Operations Associates to ensure the entire property is up to Industrious standards.

We kindly request that you do not call Industrious locations for employment inquiries.

Responsibilities include:

Operations:

  • Facilitating outstanding customer service
  • Creating a warm and welcoming environment via Industrious hospitality initiatives
  • Resolving member issues with professionalism and patience
  • Conducting in depth sales tours to execute on sales strategy and maintain high occupancy
  • Ensuring occupancy is consistently met or exceeding all forecasting
  • Clearly reporting on monthly leasing numbers and overall location PnLs
  • Managing community initiatives designed to develop member relationships
  • Communicating effectively with IT, Facilities, Operations, and Hospitality Teams simultaneously
  • Inputting and maintaining accurate data across various platforms
  • Overseeing and executing daily office operations
  • Leading a team of 3+ to cohesively operate a location while maintaining strict hospitality standards, and ensuring all operational processes are met.


Landlord Relationship Management:

  • Creating strong and prosperous relationship with all landlord partners 
  • Conducting recurring meetings with our landlord partners to present on marketing, local networking initiatives, as well as current leasing numbers and future projections
  • Working with landlord partners and property management to establish effective campus policies and procedures

Requirements:

  • 2-5 of work experience in sales, hospitality, customer service, or business operations
  • Strong verbal and communication skills
  • Self starter who has the ability to work independently
  • Exceptional organizational and multitasking skills
  • Ability to connect well with people; warm and approachable
  • Team player
  • Reliable, inquisitive, patient
  • Passion for delighting customers
  • Enjoys continuous change and improvement
  • High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
  • Prior leadership experience is mandatory
  • Prior supervisory/management of direct reports is preferred

Perks:

In addition to our incredible team, there are lots of other fun reasons to work with us.

  • Health care, including vision and dental
  • Learning & development grant
  • 401K plan
  • Generous vacation time
  • Paid parental leave
  • Team outings and annual company-wide offsite 

Industrious in the News:

Industrious is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Industrious believes that diversity is critical to our success in delivering great workplace experiences and is committed to creating an inclusive, mutually respectful environment which celebrates diversity of our people. We seek to hire on the basis of merit, competence, performance, and business needs.

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