Industrious is the largest premium flexible workspace provider in the U.S. with over 80 locations in more than 40 U.S. cities. Its Workplace Experience platform, which pairs thoughtfully-designed spaces with hospitality-driven services and amenities, has reshaped the concept of coworking into a scalable solution for companies of all sizes and stages. Since its founding in 2013, Industrious has helped thousands of companies scale their businesses while maintaining the highest NPS scores in the industry.
As we shape the future of workplace experience, we’re looking for motivated, thoughtful, and collaborative people who are excited to join a high-growth, warm, and welcoming team. For more information, please visit www.industriousoffice.com/careers.
We kindly request that you do not call Industrious locations for employment inquiries.
About the Role:
This year, Industrious is building a range of products and services that solve the needs of large commercial landlords. One such product is to provide programming and manage amenities for the office tenants of the buildings in which our coworking spaces are typically located. This is a critical part of our longer-term competitive strategy, and an important proof point that we can execute a new product for a new kind of customer.
Industrious is hiring a Hospitality Experience Manager to manage high-impact customer experience initiatives for thousands of tenants . This person will be responsible for delivering exceptional service, planning and executing engaging events, and keeping a strong pulse on wants and needs of customers. Success will mean providing a happier, more productive, and more connected workplace for thousands of customers.
Facilitating outstanding customer service
Driving logistics and coordination of individual events that delight tenants, exercising discretion within predefined brand/hospitality standards
Creating a warm and welcoming environment via Industrious hospitality initiatives
Resolve tenant issues with professionalism and patience
Work collaboratively with property management team to deliver great outcomes for tenants
Management of local vendors
Build strong bonds with members based on a genuine understanding of their business and needs
3 - 7 years of work experience in hospitality, customer service, or business operations
Self starter who has the ability to work independently
Exceptional organizational and multitasking skills
Ability to connect well with people; warm and approachable
Passion for delighting customers
Enjoys continuous change and improvement
High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
Prior leadership experience a plus
In addition to our incredible team, there are lots of other fun reasons to work with us.
Daily breakfast, snacks, coffee, tea, and drinks at all Industrious locations
Health care, including vision and dental
Smart casual dress code
Generous vacation time
Paid parental leave
Team outings (ex. Dinners, rock climbing, yoga classes and more!)
Company-wide outings and retreats (previous locations have included New Orleans & the Hamptons)
Industrious is an Equal Opportunity Employer. We are committed to equal treatment of all employees and applicants without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.