Industrious is the largest premium flexible workspace provider in the U.S. with 60 locations in 34 cities. Its Workplace Experience platform, which pairs thoughtfully-designed spaces with hospitality-driven services and amenities, has reshaped the concept of coworking into a scalable solution for companies of all sizes and stages. Since its founding in 2013, Industrious has helped thousands of companies scale their businesses while maintaining the highest NPS scores in the industry.
As we shape the future of workplace experience, we’re looking for motivated, thoughtful, and collaborative people who are excited to join a high-growth, warm, and welcoming team. For more information, please visit www.industriousoffice.com/careers.
We kindly request that you do not call Industrious locations for employment inquiries.
About the Role:
We’re looking for a self-starter to manage a complex of space for startups, traditional businesses, regional offices of national firms, small businesses, and freelancers. This person will be responsible for maximizing our occupancy through sales techniques and outstanding customer service, maintaining an extraordinary sense of community, running the day-to-day operations of the space, developing creative local marketing strategies, and planning engaging member events.
Facilitating outstanding customer service
Creating a warm and welcoming environment via Industrious hospitality initiatives
Resolve member issues with professionalism and patience
Devise and execute local marketing strategies to generate leads
Conduct sales tours to execute on sales strategy and maintain high occupancy
Managing community initiatives designed to develop member relationships
Inputting and maintaining accurate data across various platforms
Overseeing and executing daily office operations
Liaison with facilities team on building operations and maintenance
Management of local vendors and potentially an Operations Associate
3 - 7 years of work experience in sales, hospitality, customer service, or business operations
Strong verbal and communication skills
Self starter who has the ability to work independently
Exceptional organizational and multitasking skills
Ability to connect well with people; warm and approachable
Reliable, inquisitive, patient
Passion for delighting customers
Enjoys continuous change and improvement
High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
Prior leadership experience a plus
In addition to our incredible team, there are lots of other fun reasons to work with us.
Daily breakfast, snacks, coffee, tea, and drinks at all Industrious locations
Health care, including vision and dental
Smart casual dress code
Generous vacation time
Paid parental leave
Company-wide outings and retreats (previous locations have included New Orleans & the Hamptons)
Industrious is an Equal Opportunity Employer. We are committed to equal treatment of all employees and applicants without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.