.png?1537998528){kind=logo}
About the Company:
Industrious is the largest premium coworking solution and flexible workspace provider in the U.S, with 50+ locations in 33 cities across the country. We partner with companies big and small to create productivity-driven workplace experiences that complement beautiful spaces with world-class hospitality. We are committed to the vision that everyone deserves to experience the pride and meaning that you get out of a great day at work. With $142 million in funding to-date, we are well-positioned to continue our rapid growth in the US and beyond.
As we enter our next phase of growth, our experienced leadership team is looking for hard-working people at all levels who are ready to join a warm, collaborative, and positive team dedicated to reclaiming the workplace experience. For more information, visit www.industriousoffice.com.
We kindly request that you do not call Industrious locations for employment inquiries.
About the Role:
As IT Associate, you will be the initial point of contact for all support requests that originate from our community members and our corporate teammates. In this role, you will be a part of the Customer Experience team reporting to the IT Director. You will be instrumental in ensuring our members are proud and excited to come to work and our team members are productive as we experience rapid growth.
Requirements:
- 2 to 4 years experience in a similar support role (Managed Services, Field Support)
- Excellent customer service skills
- Basic understanding of networks
- Excellent verbal and written communication skills
- Experience supporting Conference Rooms (phone, AV, presentation, etc.)
- Experience with Help Desk ticketing systems
- Experience with G Suite
- Experience with systems management solutions (JAMF, MDM, etc.)
- ITIL and CompTIA certifications a plus
Responsibilities will include:
- Respond to member support request submitted via multiple channels (ticket, e-mail, phone, chat, etc.)
- Manage active support requests and ensure follow-up through resolution
- IT Asset Management and User Management
- Partner with teams to ensure a successful intake for new members
- Answer technology inquiries from our members
- Coordinate all needs to ensure an outstanding first day for new hires
- Partner with vendors to resolve support incidents or drive new builds
- Provide input and support on multiple projects
Perks:
In addition to our incredible team, there are lots of other fun reasons to work with us.
- Daily breakfast, snacks, coffee, tea, and drinks at all Industrious locations
- Health care, including vision and dental
- 401K plan
- Smart casual dress code
- Generous vacation time
- Paid parental leave
- Team outings (ex. Dinners, rock climbing, yoga classes and more!)
- Company-wide outings and retreats (previous locations have included New Orleans & the Hamptons)
Industrious in the News:
- Industrious raises $80 million to double coworking sites in 2018
- Industrious Raises $80M in Funding Co-Led by Fifth Wall, Riverwood
- Is Industrious Like A Four Seasons? CEO Hodari Seems to Think So
- Blackstone's EQ Office Brings New Coworking Model to Howard Hughes Center
Industrious is an Equal Opportunity Employer. We are committed to equal treatment of all employees and applicants without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
