About the Company:

Industrious is the largest premium coworking solution and flexible workspace provider in the U.S, with 50+ locations in 33 cities across the country. We partner with companies big and small to create productivity-driven workplace experiences that complement beautiful spaces with world-class hospitality. We are committed to the vision that everyone deserves to experience the pride and meaning that you get out of a great day at work. With $142 million in funding to-date, we are well-positioned to continue our rapid growth in the US and beyond.
 
As we enter our next phase of growth, our experienced leadership team is looking for hard-working people at all levels who are ready to join a warm, collaborative, and positive team dedicated to reclaiming the workplace experience. For more information, visit www.industriousoffice.com.

Industrious by the numbers:

  • Annual growth rate (2015-2018): >120%
  • Average Net Promoter Score (NPS): >70%
  • Gross member churn: <5%
  • Number of employees: 200
  • Number of locations: 12 (2016), 23 (2017), 54 (2018), 115 (2019E)
  • Funding to date: $142 million
  • Employee engagement: 15-30% above industry benchmarks
We kindly request that you do not call Industrious locations for employment inquiries.

About the Role:

The Area Manager role is a pivotal role at Industrious, directly managing 3 to 7 of our locations and requiring a breadth of diverse skills to achieve your goals of managing a healthy P&L, maintaining a high quality customer experience, driving strong operations, launching new locations, and cultivating team development for your area.  Your leadership will be crucial as we expand to more than 100 locations in the coming year.

You might spend the day coaching and inspiring your team members, project managing local marketing efforts, pitching in to help drive sales in a high potential location, helping one of your team members with a difficult member issue, or covering for one of your team members while they are out on vacation.

You will have the opportunity to shape and define how Industrious operates overall, using your unique vantage point - close enough to our local teams and members yet seeing patterns across a number of locations - to propose and lead network-wide changes that make us better every day.

Success will mean providing a happier, more productive, and more connected workplace for thousands of amazing members, and a highly engaged and effective team in our locations.

As Area Manager, you will:

  • Directly manage a team of 3-7 community managers, many of whom are supported by one or more Operations Associates, to deliver on P&L and member satisfaction and experience goals
  • Strengthen your team, build a culture of excellence and hospitality, and develop future Industrious leaders through in-depth coaching, performance management and hiring
  • Serve as the face of the business in your area. This will include playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests and resolving challenging member relations issues
  • Launch new locations in your area, including execute against hiring, marketing and sales goals, in partnership with our launch team
  • Collaboratively partner with your regional manager, the marketing team, the centralized operations team and other area and regional leaders to adjust and implement the company’s strategy, systems and processes
  • Analyze, report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency
  • Proactively identify and drive implementation of opportunities for improvement across all elements of our unit operations
  • As necessary, perform on-the- ground coverage for your team members while they are out on vacation

Requirements:

  • Proven ability to lead and inspire 4+ person teams to deliver exceptional results, ideally including some remote management experience
  • Strong management and coaching skills
  • Excellent communication skills with the ability to comfortably handle difficult conversations
  • Comfort with numbers and experience working in a metrics-based management culture
  • Willingness to travel up to 25% of the time to oversee Industrious locations in your region
  • Passion for creating exceptional customer experiences
  • Experience managing a P&L
  • Experience driving local marketing and sales
Perks:

In addition to our incredible team, there are lots of other fun reasons to work with us.

  • Daily breakfast, snacks, coffee, tea, and drinks at all Industrious locations
  • Health care, including vision and dental
  • 401K plan
  • Smart casual dress code
  • Generous vacation time
  • Paid parental leave
  • Team outings (ex. Dinners, rock climbing, yoga classes and more!)
  • Company-wide outings and retreats (previous locations have included New Orleans & the Hamptons)

Industrious in the News:

Industrious is an Equal Opportunity Employer. We are committed to equal treatment of all employees and applicants without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

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