Billing Supervisor

Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Buenos Aires, Argentina, and São Paulo, Brazil. http://www.indigoag.com/

The role of the Billing Supervisor is to drive and support timely and accurate invoicing across the various business units.  Ensure the integrity of the company’s accounts receivable and provide process management service(s) to internal and external customers of the business. This position supports the accounts receivable goals as aligned with the corporate business strategy and continually reviews processes for improvement. Key importance to this role is to protect the company’s interest by ensuring invoicing is recorded accurately and timely to positively impact revenue and drive working capital and cash objectives established by the company.

The Billing Supervisor will be responsible to develop relationships with Sales, Operations, Finance and Customer Service to understand their support requirements and to determine how the areas need to interact to ensure few, if any, problems are encountered by the customer.

Responsibilities:

  • Think through best practices and process implementation, including assessment of internal-based cash applications team and/or outsourced solution(s). 
  • Develop, improve and implement process improvements to align with business evolution.
  • Assist in determination of key differences in cash application requirements across various business models. Lead, adjust or develop revised processes to address the differences in an efficient scalable manner
  • Lead a successful team 
    • Mentor and develop the billing team to meet and exceed department KPIs and goals through weekly and monthly updates of their performance. Department reports should be analyzed to determine team members that need coaching. 
    • Ensure that the Billing Team staff is resolving any issues or discrepancies within a 24 hour turn around to support the integrity of accounts receivable balances and collections.
  • Develop daily process and procedures to ensure daily invoicing occurs within 24 hours of submission. Develop appropriate KPI’s to appropriately track metrics to ensure that the team is held accountable for enabling 100% on-time and accurate invoicing thus facilitating accurate records to our AR and customer base.
  • Implementation the following receivable practices
    • Participate in the discussions, testing, and implementation of new system integrations and system transitions
    • Discuss special billing projects with appropriate parties and management to determine feasibility and proper documentation.
  • Assist in the implementation of billing practices 
    • Partner with other departments to ensure invoicing is in sync with signed contracts
    • Identify opportunities to automate billing processes with little manual intervention.

Competencies:

  • Customer Service
  • Ability to work under pressure and to tight deadlines 
  • Excellent verbal/written communication
  • Multi-task in a high-volume work environment
  • Conflict management 
  • Highly motivated and directed
  • High energy and tolerance for stress
  • Positive outlook
  • Ability to lead and proactively respond to a dynamic business environment
  • Demonstrated communication skills in cross-functional environment with proven ability to influence and negotiate
  • Excellent organization skills
  • Ability to navigate in an ambiguous environment
  • Proven experience managing, attracting, and retaining top talent 
  • Ability to work under pressure and to tight deadlines

Qualifications:

  • Bachelor’s degree required 
  • 1-3 year’s operational experience in Accounts Receivable & Billing to include managing key business relationships and a strong background in implementing strategic projects
  • Extensive knowledge of the following:
  • Advanced business operations
  • Proven leader in billing and problem resolution
  • Track record of process improvement and delivery projects
  • ERP experience (Oracle, SAP)

 

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