What if nature could be harnessed to help farmers sustainably feed the planet? Since 2014, Indigo has questioned agriculture's full value chain to improve grower profitability, environmental sustainability, and consumer health. The company’s scientific discoveries and digital innovations have amplified new value from soil to sale, benefiting more than 10,000 growers to date. Indigo is also the company behind The Terraton Initiative, a global effort to drawdown one trillion tons of atmospheric carbon dioxide by unlocking the potential of agricultural soils. In 2019, Indigo was ranked #1 on CNBC’s Disruptor 50 list. Headquartered in Boston, MA, Indigo has additional offices in Memphis, TN; Research Triangle Park, NC; Sydney, Australia; Buenos Aires, Argentina; Basel, Switzerland; and São Paulo, Brazil. 

The Application Support Intern will play a key role in the support of Indigo in-house applications, as well as external tier 1 platforms. This person will play a key role in providing exceptional IT Service to both the end users and the Development teams.

Responsibilities:

  • Hands-on triaging of code and data issues
  • Providing exceptional support to end users
  • Meeting SLAs defined by support and the business
  • Contributing to the Knowledge Base and User Self-Help systems
  • Assisting in the maintenance and upgrading of Support Tools

Competencies:

  • Thrives in a fast-paced environment; pushes to find and deliver simple solutions to complex problems
  • Able to work across a broad set of technologies
  • Proactively brings new ideas to the table
  • Strong written and spoken communication skills
  • Comfortable with ambiguity and challenging company goals
  • Self-starter; able to drive to solutions with minimal direction
  • Driven by incremental milestones to work toward an ideal solution
  • Strong passion for collaboration
  • Understands and is excited about Indigo’s mission and core values

Qualifications:

  • Currently pursuing a Bachelor’s or Master’s Degree in Computer Science or any Information Technology related field
  • Experience working in an ITIL based Service Desk/Helpdesk preferred
  • Experience with Salesforce, Oracle ERP, or similar technology preferred
  • Data troubleshooting experience (Oracle, SQL, MySql, Postgres, etc.)
  • Some coding and scripting experience strongly preferred (node.js, Python, etc.)
  • Experience working in a fast-paced, quickly pivoting environment

Apply for this Job

* Required