Senior Process Architect

Indigo Global Supply Chain


Indigo’s Process Relationship Map

  • Has in-depth understanding of the inventory of Indigo’s Customer, Management, Execution, Support and Supplier processes, upstream and downstream dependencies, and key hand-offs between processes as depicted in Indigo’s Process Relationship Map (PRM)
  • Maintains the Level 1 and Level 2 process profiles on the PRM as changes occur
  • Adds new process profiles when required
  • Understand critical business issue(s) and determine which process(es) can be effectively improved to solve
  • Identify key process issues and resulting business issues


‘Current State’ Business Process Analysis

  • Scope process inputs & outputs and develop process profile sub processes
  • Identify process design team members from the business functions involved in the process
  • Interview individual design team members to build process steps for their ‘swimlane’
  • Construct Level 3 end-to-end cross-functional process map with all the participating swimlane process steps with their corresponding hand-offs
  • Facilitate validation sessions and identify inventory of problems/issues with current workflow and steps at the Organization, Process, and Job Level
  • Facilitate the prioritization of problems/issues and their impact on the business
  • Develop Lean Value Stream Map to measure throughput, lead times, wait times, and resources as a ‘current state’ process performance baseline


‘Future State’ Business Process Design

  • Construct ‘Future State’ Process Profile with the necessary beginning process inputs/sources, individual subprocess inputs and outputs and final end-of-process outputs/destinations
  • Facilitate new subprocess process design specifications (including regulations, policy adherence, input/output specifications, assumptions, and constraints)
  • Facilitate possible process design solutions that meet the design specifications for each subprocess
  • Facilitate any changes required to the sub-processes for the approved new process design
  • Facilitate the new workflow of the process steps to eliminate problems/issues using Value Stream Map to eliminate waste, delays, and effort
  • Facilitate the development of the new end-to-end cross-functional process map for the redesigned process
  • Develop process performance metrics for the new process
  • Facilitate new detailed roles and responsibilities to support the new process
  • Plan high-level implementation plan to implement the new process
  • Define business requirements for any changes to systems that support the redesigned process
  • Define process performance metrics


Process Implementation

  • Effectively plan the successful implementation and adoption of the redesigned processes as it impacts the various roles and organizations
  • Facilitate the preparation of Level 4 Standard Operating Procedures according to Indigo standards
  • Plan implementation of process performance measures for monitoring
  • Schedule training for the cross-functional business participants within the redesigned process

Process Leadership and Coaching

  • Lead the evolution to becoming a process–managed enterprise through process ownership, top-to-bottom performance metrics, and the monitoring and management of the performance of core cross-functional business processes
  • Coaching, guiding, training, observing, motivating and developing the team members. Driving continuous improvement of the application of methodologies tools, and capabilities in the performance improvement practice


  • Innovative thinker
  • Ability to work effectively in fast paced environment
  • Strong communication skills at all management levels, both verbal and written
  • Strong team leadership and teamwork skills (both up and down and across the organizations)
  • Strong ability to facilitate large groups of cross-functional business function representatives to assess business processes and guide the process design to eliminate issues
  • Advanced analytical and problem-solving skills. Ability to determine actual root cause(s) and develop effective temporary and permanent correct actions when grief issues are discovered
  • Ability to develop process models including Process Relationship Maps, Process Profiles, and Cross-functional Process Maps using Rummler-Brache methodology
  • Extreme attention to detail with the ability to create and maintain large end-to-end cross-functional process maps and corresponding SIPOC process profiles with subprocess inputs/outputs
  • Able to build positive collaborative relationships across business units
  • Strong business acumen in the Procure to Pay and Order to Cash process flows as embedded into larger cross-functional process maps
  • Oracle MRP experience, a plus
  • Supply Chain fundamentals
  • Familiar with FSMA regulations
  • Project Management skills to effectively schedule process improvement projects
  • Six Sigma experience at the Green Belt level, a plus
  • Value Stream Mapping, analysis of current process work flows, times, organization of work steps, and application of Lean principles to improve the efficiency of business processes

Qualifications and Experience

  • S. degree required, MBA a plus
  • Rummler-Brache 5-phase Process Performance Methodology with 4 Levels of Process Analysis practical experience. Certification desirable.
  • Strong group facilitation skills
  • Six Sigma project knowledge & experience
  • Lean Value Stream Mapping experience
  • Ability to be based in Memphis
  • Minimum 8 to 10+ years of experience:
    • leading teams doing Business Transformation, Business Process, Process Modeling, Change Management, Quality Gates, Process Performance Metrics and Process Performance Management.
    • linking business process improvement efforts to system and organizational critical business issues
    • leading/facilitating current state ‘As Is’ process analysis; identifying process disconnects at the organizational, process, and job level; facilitating future state ‘Should’ process design; planning implementation and operationalizing of redesigned processes.
    • developing Lean Value Stream Maps using cross-functional process maps to analyze current process throughput, timing, workflow and recommended changes using Lean principles
    • assessing process performance baselines and establish process goals.


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