Senior Manager, Healthcare Consulting

About Indigenous Pact PBC, Inc:

Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy.

Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans. 

Job Description

Job Title: Senior Manager, Healthcare Consulting 

Base Salary: $160-190k USD 

Location: West Coast, United States 

Work model: Remote

Travel Requirements: 30% - 50% within the United States

Reports to: Chief Executive Officer 

Job Summary:

In this role, the Senior Manager, Healthcare Consulting will lead the team and build the consulting practice that supports two lines of business at Indigenous Pact - 1) Healthcare Payor and 2) Care Delivery Solutions. The ideal candidate must have a deep understanding of healthcare payers and providers, value-based, consumer-centric healthcare, and how to package our care services to best impact member healthcare access, quality, experience, and cost. You must also have the ability to develop communication tools, processes, and systems this line of business needs to meet and exceed client expectations and project outcomes.

You are responsible for developing go-to-market sales strategies, engaging and developing health plan and care delivery executive relationships, and identifying, shaping, proposing, closing, and implementing new health care and service solutions and partnerships.  This role is foundational to our continued growth and ability to meet the needs of underserved Medicaid, Medicare, American Indian, and Alaskan Native populations.

We have the expertise needed to help American Indian and Alaska Native Communities, in addition to the surrounding general Medicaid and Medicare populations working to address their most pressing needs.  In this role, the Senior Manager will work in the Western United States to help define, sell, implement, and support our care service delivery. Our goal is to create a healthcare system driven by innovation and the needs of communities and the members working to survive and thrive within them. 

By taking a solution consulting approach the Senior Manager will bring a combination of industry expertise, strategic orientation, analytical rigor, and implementation experience to our care and coverage offer creation, sales, and implementation. To be successful in this role, having strong leadership, management, and business acumen is a must.

Essential Job Functions:

Leadership

• Leading patient care-oriented go-to-market offer creation, sales, and solution implementation efforts for health plans, at-risk providers, and care communities
• Managing client relationships, partnerships, and networks, with a business-to-business orientation
• Builds commitment and understanding required to fulfill contracts, complete projects and accomplish the improvement goals
• Mentors, coaches, and leads the consultant team as they manage multi-faceted projects with deadlines and multiple priorities
• Possesses strong emotional intelligence and listens closely to others while facilitating collaboration to deepen understanding and innovation among team members
• Actively contributes to the development of a diverse, equitable, and inclusive culture wherein all team members feel valued and safe exercising curiosity and delivering and receiving feedback
• Solution-focused while being flexible and adaptive to business needs and change
• Support the CEO, CxO, CMO, Consulting, and Sales teams in partnering with multiple health system partners to maximize patient experience, care, and quality outcomes
• Provides oversight of special projects that may fall outside of standard day-to-day objectives and/or have no natural “home” in the organization

Consulting Practice Management and Delivery

• Guides and directs all aspects of consultancy projects for healthcare solutions in 1) Payor and 2) Care Delivery Business Lines
• Lead, manage, and grow a team that reports on projects which may include but is not limited to project managers, coordinators, technical teams, and other partners to support project deliverables
• Designs and implements strategies, goals, and metrics to drive the team’s success
• Develops and supports a culture of continuous improvement utilizing process improvement methodologies
• Identifies and develops key skills, capabilities, and partnerships required to support a best-practice and innovation-driven consulting practice
• Maintain client relations and conduct periodic client feedback meetings and project reviews
• Aligns resources to the capacity and need
• Manages and allocates budget
• Highly proficient with project management software

Business Development & Marketing

• Generate business by successfully engaging new and existing clients and developing responsive proposals to project opportunities
• Ability to lead client leadership and their stakeholders through complex decision-making processes
• Works closely with the Business Development team to design strategic marketing efforts
• Tracks opportunities, forecasts a pipeline of projects and develops winning strategies and teams
• Provides monthly and quarterly update reports on team activities and metrics plus analysis of strengths and weaknesses in both processes and personnel
• Other tasks as required

Qualifications:

• 8-12+ years of consulting practice experience, preferably in healthcare patient care-oriented/payer/provider/management industry and/or business operations, management consulting / professional services.
• 5+ years of leadership experience, people management experience
• 5+ years of experience working with Tribal communities
• 2+ years of project management experience, with diverse teams and innovative solutions
• Bachelor’s degree in Health Care Administration is preferred (equivalent experience can substitute for degree requirement)
• Solid industry knowledge is needed in payers/health services, providers/medical groups, or large health systems; breadth across industries is attractive.
• Proven success delivering multiple large-scale system, process, and business solutions.
• Experience selling into healthcare clinical enterprises, health plans, business-to-business or business-to-consumer environments.
• Possessing working experience in Payer or Provider operations (domain areas such as Patient Care Programs, Care Coordination, Population Health Management, Quality Gap Closure Programs, Large Scale Clinic or Medical Group Patient Care Operations, Provider Network Management, Value-Based Contracting, Provider Relations, Quality Improvement, Informatics, ACO operations, etc.) to help payers and providers manage their medical costs, quality, and experience.
• Possessing working experience in young and growing organizations and navigating for and not-for-profit enterprises.
• Understanding Medicaid, Medicare, and the commercial healthcare landscape and experience will help develop strategies and programs to match those needs.
• Demonstrated ability to drive, influence, and problem-solve to conclusions across Cigna and Evernorth businesses and teams.
• Detailed understanding of pharmacy supply chain economics gained by work experience at a healthcare/pharmacy benefit management or consulting organization.
• Champions communication and collaboration across the Healthcare Value Chain.

Skills:

• Demonstrated expertise in MS Office Suite of products, (i.e. Visio, Excel, PowerPoint).
• Demonstrated proficiency in using Sales methods and systems in addition to familiarity with healthcare and business enterprise software including Customer Relationship Management (CRM), Electronic Medical Records, and Benefit Administration processes and systems.
• Strong presentation and communication skills with an ability to interact at all levels of leadership, with technical experts, and with external clients and partners in an organized and knowledgeable manner in written (e.g., PowerPoint Presentations, Microsoft Word Scopes of Work) and verbal formats.
• Strong analytical / problem-solving, organizational, and process improvement skills.
• Business process mapping skills.
• Strong relationship-building skills, with an ability to build trusted, productive partnerships between business leaders and internal/external partners are a must.
• Agility in dealing with a constantly changing business environment and areas of ambiguity.
• Strong leadership competencies and a documented track record of success leading diverse, multi-disciplinary teams.
• Strong background in conceptual problem-solving, analytical skills, and creative and critical thinking.
• Building productive and collaborative relationships with team members and proactively providing and seeking guidance, clarification, and feedback.
• Ability to complete deep analysis, data analysis, modeling, and present meaningful insights to clients
• Provide exceptional customer service and actively explore opportunities to strengthen relationships with existing partners through all phases of work.

Why Choose Indigenous Pact?

Building a strong culture and exhibiting our core values is important to us. We have shared below characteristics that are important to us (and we hope you bring them as well) and what we offer at Indigenous Pact beyond the job opportunity!

Characteristics of Indigenous Pact Employees:

• Native-Centered: Seeks to understand and effectively address the needs, challenges, and opportunities faced by American Indian Alaskan Native communities
• Quality-Focused and Accountable: Takes ownership and works in collaboration with Indigenous Pact team members in utilizing “best practices” to deliver high-quality and on-time, and follow through on commitments.
• Healthcare-focused: You have experience/exposure in the healthcare industry and an interest in advancing healthcare initiatives for those that we serve
• Trustworthy: You handle all information with the utmost confidentiality and conduct your daily activities in a professional manner with integrity.
• Resilient and Adaptable: Ability to thrive and navigate in a fast-paced environment with optimism and pivot to the changing needs of the business, while remaining focused.
• Growth Mindset: You have a belief that abilities can be developed along with a desire to be curious, learn & grow, and you share that learning with others
• Collaborative: You enjoy working cross-functionally and connecting with people toward a shared vision and goal.
• Effective Communication: You are a storyteller. You bring exceptional communication skills and can convey complex information clearly and persuasively.
• Strategic and innovative thinker: You are always looking for new ways to improve processes and drive the organization forward.
• Detail-oriented: Must have meticulous attention to detail and organized
• Self-motivated: Must be a highly motivated, self-starter with the ability to work independently
• Awareness: An ability to understand how your attitudes & actions impact others and ensure you are respectful in all your interactions

What we offer:

• Unlimited paid time off to cultivate personal and professional balance
• Competitive benefits including 401(k), Medical, Dental, and Vision insurance
• Open, transparent lines of communication with leadership
• Committed to giving back to improve our communities and environmental impact
• A development-focused environment where you have autonomy to drive your career path

Indigenous Pact is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. Preference will be given to qualified native applicants; however, all qualified individuals are encouraged to apply. Must be able to provide Indian Preference documentation if claimed. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.