About Indigenous Pact PBC, Inc:
Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy.
Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans.
Job Description
Job Title: Senior Director, HealthCare Applications
Base Salary: $175k, based on years of experience and skillset
Location: West coast, USA
Work model: Remote
Travel Requirements: Up to 25% of travel within the United States.
Reports to: Chief Experience Officer
Job Summary:
We believe that every member's experience matters, and our dedicated team of health care medical care providers, care operations, and member experience staff are the foundation to deliver our high-quality personalized member and employee experiences.
As a Director of Healthcare Application Product Management and Technology Architecture, you will manage our NEST Platform Strategy, Application Solution Design, Application Selection and Configuration, Application Development, Integration and Support in partnership with our Care Community Leaders at Indigenous Pact. You will have responsibility for overseeing application solution strategy, product management, application selection, configuration and ongoing application support.
The Director plays a pivotal role in imagining, designing, leading, building, implementing and scaling the NEST platform strategy and architecture for our healthcare organization. This individual will possess a deep understanding of healthcare systems, data, and processes, and will leverage their expertise to design, develop, and maintain a robust and scalable application ecosystem.
Essential Job Functions:
- Enterprise Architecture: Collaborate with stakeholders to develop and maintain an enterprise architecture framework that aligns with business goals and supports the organization's mission.
- Electronic Health Records (EHR): Provide technical leadership and guidance in the selection, implementation, and optimization of EHR systems. Ensure seamless integration of EHRs with other clinical and administrative applications.
- Customer Relationship Management (CRM): Oversee the design and implementation of CRM solutions to enhance patient engagement, satisfaction, and loyalty.
- Care Delivery Systems: Design and implement technology solutions that support efficient and effective care delivery across various settings.
- Product Management: Lead the development and execution of product roadmaps for healthcare applications. Manage the entire product lifecycle from conception to deployment and ongoing support.
- Product architect experience: Combining visionary technical expertise with a deep understanding of the healthcare domain to create robust, secure, and compliant product solutions that improve patient care, streamline operations and deliver an excellent member experience.
- Application Strategy, Design Thinking & Innovation: Develop and implement application strategies that support the organization's business objectives and technology vision.
- Application Selection & Application Vendor Management: Lead the evaluation and selection of healthcare applications. Ensure that selected applications meet functional and technical requirements.
- Configuration, Development, and Integration: Oversee the configuration, development, and integration of healthcare applications. Ensure that applications are interoperable and seamlessly exchange data.
- Data Architecture Decision Making, Analytics, and AI Models: Make informed decisions on technology and data architecture. Ensure that solutions are scalable, secure, and compliant with industry standards and regulations.
- Ongoing Application Support: Provide ongoing technical support and maintenance for healthcare applications. Troubleshoot issues and resolve problems in a timely manner.
- Hands-on configuration: Experience and interest in hands-on EHR and Healthcloud configuration, application product and technical architecture documentation, and application development management
Qualifications and Skills:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
Experience:
- 10+ years of experience in healthcare package software application
- 5+ years of experience in a technical architect role
- Experience working in healthcare organizations, healthcare application product and technology development and support organizations that focus on Digitally Enabled Care, Virtual Care, Telemedicine, Virtual-First Primary Care
- Proven track record in designing and implementing complex healthcare applications
- Deep understanding of enterprise architecture, EHRs, CRMs, care delivery systems, and product management
- Experience in the medical group and health plan settings
- Ability and interest in managing as well as designing, architecting, building and configuring healthcare application solutions
- Demonstrated ability to be strategic and resolve technology and data architecture challenges
- Experience in healthcare payer and digital health consumer-oriented environments is a plus.
Skills:
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Ability to manage multiple projects simultaneously
- Ability to adapt to changing priorities and deadlines
Why Choose Indigenous Pact?
Building a strong culture and exhibiting our core values is important to us. We have shared below characteristics that are important to us (and we hope you bring them as well) and what we offer at Indigenous Pact beyond the job opportunity!
Characteristics of Indigenous Pact Employees:
- Native-Centered: Seeks to understand and effectively address the needs, challenges, and opportunities faced by American Indian Alaskan Native communities
- Quality-Focused and Accountable:Takes ownership and works in collaboration with Indigenous Pact team members in utilizing “best practices” to deliver high-quality and on-time, and follow through on commitments.
- Healthcare-focused: You have experience/exposure in the healthcare industry and an interest in advancing healthcare initiatives for those that we serve
- Trustworthy: You handle all information with the utmost confidentiality and conduct your daily activities in a professional manner with integrity.
- Resilient and Adaptable: Ability to thrive and navigate in a fast-paced environment with optimism and pivot to the changing needs of the business, while remaining focused.
- Growth Mindset: You have a belief that abilities can be developed along with a desire to be curious, learn & grow, and you share that learning with others
- Collaborative: You enjoy working cross-functionally and connecting with people toward a shared vision and goal.
- Effective Communication: You are a storyteller. You bring exceptional communication skills and can convey complex information clearly and persuasively.
- Strategic and innovative thinker: You are always looking for new ways to improve processes and drive the organization forward.
- Detail-oriented: Must have meticulous attention to detail and organized
- Self-motivated: Must be a highly motivated, self-starter with the ability to work independently
- Awareness: An ability to understand how your attitudes & actions impact others and ensure you are respectful in all your interactions
What we offer:
- Unlimited paid time off to cultivate personal and professional balance
- Competitive benefits including 401(k), Medical, Dental, and Vision insurance
- Open, transparent lines of communication with leadership
- Committed to giving back to improve our communities and environmental impact
- A development-focused environment where you have autonomy to drive your career path
Indigenous Pact is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. Preference will be given to qualified native applicants; however, all qualified individuals are encouraged to apply. Must be able to provide Indian Preference documentation if claimed. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.
