Over the past few years we’ve constructed a vast network comprised of thousands of servers spread around the globe with a constant hum of traffic running through them. Our platform handles hundreds of thousands of bids every second and our system is built to maintain maximum uptime. The Operations team at Index Exchange, has engineered several tools to help us monitor and watch this network but we need a set of human eyes on it every minute of the day. We want to build a team of Network Operations Centre (NOC) Engineers who we can trust to observe and respond to issues around the clock, avoiding downtime at all costs. 

In this role, you’d be working closely with our Operations team as well as IT and key members across our Business and Engineering teams to properly gauge warnings, push a fix or escalate the issue to the right team for a rapid response. It is also important to note that this role will eventually involve overnight shifts, so flexibility and vigilance are two integral characteristics we’re looking for. The ideal Operations Analyst is someone who possesses a solid understanding of network and hardware fundamentals and can quickly learn and master the make up our complex global system. 

We are a global technology company that connects the largest publishers and marketers across the globe through programmatic advertising. We ensure publishers are able to secure their bottom line so they can provide content to consumers and bring news and information to society at large. Our mission is to democratize digital advertising, all while helping marketers reach the audiences that matter most to them across digital channels. For over 20 years, IX has been known as the change agents of digital advertising – innovators who help shape how our industry reacts to new challenges and shifts in the market. As a result, we’ve been able to partner with some of the most prominent players in the media industry including Hearst, Disney, and Meredith Corporation among many others.

Here’s what we want:

  • Technical: Networking knowledge, command line skills and a firm grasp of a wide range of different technical tools
  • Curiosity: Things can (and will) break for a million different reasons. Your curiosity will help drive you to identify and fix the things that go wrong
  • Alertness: We can never predict when things will go wrong. It’s your job to be vigilant and prepared to respond when they do. You must be ready to reach out, ask questions and sound the alarm when necessary
  • Flexibility: As NOC monitoring expands to 24/7/365 coverage we need Engineers who can adapt to this schedule
  • Logical: Your role is to log activity, work logically to understand the severity of a given problem and then report that problem to the right person if you’re not able to fix it 

Here’s What You have:

  • A university or college degree/diploma in Networking, Computer Science, IT Security or equivalent experience
  • Experience in previous roles with IT/Network Support or in a NOC
  • Proficiency in Linux command line
  • Experience with tools like: TICK, Nagios, Zabbix, ELK, Grafana
  • Problem solving skills coupled with well-developed networking knowledge and an inherent interest in complex systems are all key traits to bring to this role

Why you’ll love working here:

  • A bright and inviting shared office space in Downtown Toronto easily accessible by public transit or bike*
  • Our teams are built around cooperation, teamwork, and respect
  • We don't have a dress code and offer flexible work hours
  • Annual celebrations (Holiday Party, All Hands, Hack Days) and milestone outings
  • 100% coverage for health and dental benefits, 12 incidental sick days per year, 5% RRSP matching, and monthly gym subsidy.

EQUAL EMPLOYMENT OPPORTUNITY At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunity. We celebrate the diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. Additionally, we realize that diversity is deeper than any status or classification - diversity is the human experience. For those who show grit, passion, and humility - IX will welcome you.

ACCESSIBILITY FOR APPLICANTS WITH DISABILITIES Index Exchange is committed to working with and providing reasonable accommodation to individuals with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Index Exchange* will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If you would like to request a reasonable accommodation, please email hr.support@indexexchange.com or call 416.785.5908 ensure to provide your name, the best way to contact you, a detailed description of the nature of any accommodation that you may require (including any materials or processes that can be used to ensure your equal participation).

*Considering COVID-19, until further notice, everyone is required to Work from Home. When offices re-open, you will be required to follow the mandate of your local office.

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