Incorta delivers the industry’s first hyper-converged analytics platform. We are the fastest way to analyze complex data which powers business decisions in seconds not weeks. Incorta is on a mission to bring quicker, better insights and data-driven decisions to every business. Everything we do is aimed at making sure our customers love every aspect of Incorta, from our great products and technologies to our ease of doing business and support.

You will be responsible for managing all technical aspects of the company’s relationship with its customers. Working closely with all internal teams, you will strive to ensure customer satisfaction and strengthen relationships. You will build and scale a team of Technical Account Managers and Project Managers, with post sales ownership of committed customers. Ensure customers derive maximum value and utilization from our technology and services such that they renew and expand as loyal customers.

You will be working in a highly creative, motivating, learning and collaborative environment. An environment that is guided with Trust, Respect, Innovation and Passion as our 4 core values and the main drivers at Incorta for the company’s decisions and behaviors. Join us as we lead the democratization of data!

  • Lead, manage, and mentor a team of Technical Account Managers and Project Managers to achieve customer, company, and team goals.
  • Assign accounts and distribute work across individuals for optimal customer coverage and team balance.
  • To act as a conduit between pre-sales, post-sales, customer support and product development.
  • Manage all technical aspects between the business and associated partners and customers.
  • Manage customer relationships, in order to understand both immediate and upcoming requirements.
  • Continuous enablement.
  • Keep your Incorta product knowledge up-to-date and ensure customers are educated about relevant features.
  • Achieve renewal and expansion targets.
  • Promote adoption of Incorta within your customers.
  • Writing and preparing product change requests, statement of works and enhancement request documentation.
  • Writing and preparing customer facing documents to assist any product releases.
  • Highlighting areas for company improvement and competitive gain.
  • Bachelor's degree in Computer Science is strongly preferred.
  • 5+ years of successful experience delivering customer success programs, leading a technical team, and driving net retention.
  • Familiarity with Incorta.
  • Experience developing a team across a region.
  • Proven successful record managing customer engagements.
  • Demonstrated analytical and problem solving skills, particularly those that apply to a "Big Data" environment.
  • Experience using CRM systems, preferably Salesforce.
We could tell you that we’re building something that truly optimizes the way business intelligence is done. Or, that we’re backed by marquee VC's such as Google Ventures and Kleiner Perkins. All true, but the real reason you will want to come work for Incorta is that you’ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply for this Job

* Required