Do you want to be part of an exciting company dedicated to solving the greatest challenge humanity faces? Then Impossible Foods is the place for you.

Impossible Foods was founded 5 years ago to solve this problem by inventing an efficient, sustainable way to transform plants into irresistibly delicious, nutritious foods that deliver all the pleasures and nutritional benefits consumers demand without the destructive environmental impact. Our first product, the Impossible Burger, was introduced by top chefs to the world is currently available at various restaurants across the United States.

Impossible Foods was founded 5 years ago to solve this problem by inventing an efficient, sustainable way to transform plants into irresistibly delicious, nutritious meat, fish and dairy foods that deliver all the pleasures and nutritional benefits consumers demand without the destructive environmental impact. Our first product is currently available at select restaurants across the United States. Impossible Foods is looking for a Customer Service Coordinator!

You Will:

  • Create and maintain internal resources, training, and content.
  • Develop and maintain a scalable content management system.
  • Develop and execute on processes for incorporating CSR feedback into internal resources.
  • Coordinate with other teams to ensure alignment in messaging and processes.
  • Support our growing team of CSRs, ensuring that they’re always empowered to provide efficient, high quality support Complete weekly QA for CSRs, providing them with consistent, detailed feedback.
  • Help monitor customer service inbound, immediately escalating urgent issues.

You Have:

  • 1-3 years of experience on a customer service team.
  • Excellent written and oral communication skills.
  • Ability to communicate complex and nuanced topics in simple, relatable ways.
  • Extremely organized and process driven, with impeccable attention to detail.
  • Ability to think strategically about building scalable, lasting solutions.
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