You will

•Engage with the Impossible Foods community and answer product questions via email, phone, and social media outlets
• Maintain a positive and respectful attitude, ensuring that every member of the Impossible Foods community feels heard and appreciated
• Accurately identify and route contacts that require escalation
• Proactively communicate ways to improve customer support content, resources, and processes, working with management to ensure that we’re providing our community with the best possible experience
• Flexible schedule, with ability to work on weekends and outside of standard business hours

You have:
● Is passionate about Impossible Foods’ product and mission, and is hungry to share it with others
● Has excellent written and oral communication skills, and strong attention to detail
● Is able to communicate complex and nuanced topics in simple, relatable ways
● Can relate to people from a variety of backgrounds, and is excited to connect with Impossible Foods’ diverse community
● Is able to work independently and stay motivated and focused, even when performing high-volume, repetitive tasks
● Has a positive, can-do attitude that they love to share with others
● Reliable internet connection and personal computer
● Experience using Zendesk a plus, but not required

*This role can be remote within California

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