Thanks for taking a look at the job description for Product Manager - Candidate Experience, at Impala. We felt a little bit impersonal just throwing you right in there with words like “revolutionizing” and “disrupting”.

As such, we want you to know that the person that wrote this job description apologises in advance for any clichés, tropes or sudden-insecurity-driven-panic-attacks that you might find in the description below.


What is Impala?

Impala makes building travel software incredibly easy. We provide hotels with a powerful data management platform that makes connecting to software, hardware and room distributors extremely easy. Think Twilio for Travel.

We launched the product in January 2019 and since then have grown at - quite frankly - a ridiculous old clip. Our technology is already installed in hundreds of hotels worldwide, on six continents and categorises more than 1 billion data points.

We are a growing team of exceptional people split across engineering, product and commercial that have built a fantastic community.


Where is Impala going?

We’re supported by some of the best investors in the business, the early-stage backers behind Deliveroo, PillPack, SecretEscapes, Zoopla, Trivago, Monzo, Travelperk, Transferwise, Airbnb, GetYourGuide, Omio, Spotify and more! 

They’re on board because of the opportunity that lies before us - revolutionizing a 1.6 trillion dollar market that’s been out-of-date for 20 years.

They also share our vision of democratising travel and enabling innovation across the industry.

Within the next two years, 25% of hotel bookings worldwide will flow through Impala technology and the product that we’re building will support the entire ecosystem of travel technology (we already have over a thousand companies signed up).

Anyone travelling anywhere will interact with products powered by Impala and to achieve this we’re growing the team extensively within the next year. Now is the most exciting time to be joining Impala as we go through a large push to scale up!


What will you be doing?

You’ll be initially deployed into the People & Talent team where you’ll use your incredible (we hope) Product talents to look at our entire Talent Acquisition & Onboarding process as a product experience.

The crux of this role is to help optimise and productise a wide range of our internal processes and tools, starting with the People & Talent team. This is a super unique role which very much has an impact into our ability to scale!

You'll have total control and creativity in implementing whichever tools you see best to do the job at hand. 

Your initial work in the People & Talent team will involve:

  • Building, adapting and improving tools to make all elements of the hiring & onboarding processes smooth and streamlined.
  • Helping optimise our Recruitment Branding function, and working closely with the Branding team to do so.
  • Establishing and tracking meaningful metrics for success.
  • You’ll have access to development, design and copy resources and will be fully empowered to achieve outcomes - this role has a lot of stakeholders and so great Customer Development skills are a must.
  • Establishing ways of ensuring candidates receive white-glove treatment, from their first contact with Impala to signing the contract or their rejection. 
  • Making sure Impala is present in all the places great candidates look for work, online and offline. This might mean going beyond traditional job boards and applying growth hacking techniques to stand out. 


You should join us if you have:

  • Experience in Product Management in an extremely high quality company.
  • A degree from an excellent university. 
  • Knowledge of Product Management tools (Agile, Metrics-Driven thinking, Customer Development, Stakeholder Management).
  • Understanding that candidate experience is a product just like any other and that the most vital thing a company can do is hire well and give them every tool they need during onboarding.
  • Experience and confidence to self-direct and own a vital part of the company.
  • Your first instincts are to automate away repetitive tasks.


What do you get in return?

  • We reward Impalans with super competitive salaries and regular reviews. Whether you're an individual contributor or you want to manage people, there's plenty of opportunity to develop your skills and boost your earning potential. We offer 3.5x the average annual raise in the UK, even if you remain within the same role.
  • We’re in the top 14% of companies in the UK for holiday that we offer, at 36 days.
  • We also offer Impalans one Unsick day off per year, to keep up with proactive health admin - so you can finally sort that trip to the dentist and get those health screens that you never have time to do.
  • Sustainable growth and career progression opportunities.
  • We invest in your development with a generous annual Professional Development budget, and we will support you to realise your potential. 
  • Truly flexible working. With extended lunch break options, and the option to come in to the office later in the morning - because who likes commuting?!
  • Fun and inclusive monthly social events, from go-karting to mini golf to karaoke, giving Impalans across Europe the chance to catch up and recharge.
  • A Community Committee, which ensures all Impalans have a voice in all elements of our community.
  • Access to Perkbox - a platform designed to help you to live a better life by personalising, managing, delivering and measuring the best company perks in real-time.  
  • A super strong and pro-active focus on mental and physical wellbeing. Our Health and Wellbeing scheme offers Impalans a range of options; from Vitality health insurance to a monthly gym membership reimbursement, plus heaps more.
  • A banging office Spotify playlist to get you going.
  • You’ll be working somewhere that encourages collaboration, is transparent, has a strong focus on wellbeing. We've got meaningful core values which we don't just pay lip service to.


Sound interesting? 

If your answer is yes and you are really excited to learn more then please check out our Medium page which includes more information about who we are, what we do, what matters to us, and our culture.

Want to know more about our CEO, or want a deeper understanding of our what and why? Watch this video. https://www.youtube.com/watch?v=nxBZuoxCbKM

For more information about what it's like working here, check out our Glassdoor page.



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