Hello!

Thanks for taking a look at the job description for an Operations Associate at Impala. We felt a little bit impersonal just throwing you right in there with words like “revolutionizing” and “disrupting”.

As such, we want you to know that the person that wrote this job description apologises in advance for any clichés, tropes or sudden-insecurity-driven-panic-attacks that you might find in the description below.

What is Impala?

Impala makes building travel software incredibly easy. We provide hotels with a powerful data management platform that makes connecting to software, hardware and room distributors extremely easy. Think Twilio for Travel.

We launched in January 2019 and since then have grown at - quite frankly - a ridiculous old clip. Our technology is already installed in hundreds of hotels worldwide, on six continents and categorises more than 1 billion data points.

We are a growing team of exceptional people split across engineering, product and commercial that have built a fantastic community.

 

Where is Impala going?

We’re supported by some of the best investors in the business, the early-stage backers behind Deliveroo, PillPack, SecretEscapes, Zoopla, Trivago and more. They’re on board because of our vision - revolutionizing a $1.6 trillion dollar market that’s been out-of-date for 20 years.

Within the next two years, 25% of hotel bookings worldwide will flow through Impala technology and the product that we’re building will support the entire ecosystem of travel technology (we already have over a thousand companies signed up).

Anyone travelling anywhere will interact with products powered by Impala and to achieve this we’re growing the team to 50 people within the next year. Now is the most exciting time to be joining Impala as we go through a large push to scale up!

 

A brief overview of what you will be doing here:

  • You will be the operational driving force behind Impala’s growing customer base. 
  • You’ll be maximizing the volume of hotels brought onto Impala, by ensuring a smooth onboarding process
  • You will be tasked with managing, and performing the operations of hotel onboarding on a day to day basis. 
  • You will be in direct contact with hotels and will need to ensure a great experience for all parties involved.
  • You will be taking responsibility and initiative for your actions with the ability to work independently without supervision or guidance

 

You should join us if:

  • You have experience working in an operations/customer-facing role. 
  • You have experience working in the hotel industry.
  • You are a problem solver, with ability to work in a fast-paced and "get the job done" culture.
  • You have experience working in a multitasking environment and remain calm under pressure.
  • Great attention to detail for this role is essential.

 

What do you get in return?

  • We’re in the top 14% of companies in the UK for holiday that we offer, at 36 days.
  • We also offer Impalans one Unsick day per year.
  • Impala believes that great people should be able to focus on developing mastery of their skills, even if they don’t want to manage people. Here you’ll be able to access 3.5x the average annual raise, even staying in the same role.
  • We invest in your development and will support you to realise your potential. 
  • We offer an extended lunch break option, meaning you can take an extra hour lunch break, and we trust you to make up for it later in the day.
  • Perkbox. A platform designed to help you to live a better life by personalising, managing, delivering and measuring the best company perks in real-time.  
  • Monthly Impala Social events, ranging from Go-Karting, to Social Darts, to Mini-Golf.
  • Flexible working days and the ability to work from home in the morning, to avoid morning commutes.
  • Our Health & Wellbeing Scheme offers you the option of a monthly gym membership reimbursement each month, or a health food voucher each month; access to Headspace; Vitality health insurance (UK only); plus the chance to win a massage monthly. Plus loads more.
  • You’ll be working somewhere that encourages collaboration, is transparent, has a strong focus on wellbeing, and doesn’t just pay lip service to it’s Core Values.

For more information about what it's like working here, check out our Glassdoor page.

 

Sound interesting? 

If your answer is yes and you are really excited to learn more then please check out our Medium page which includes more information about who we are, what we do, what matters to us, and our culture.

Want to know more about our CEO, or want a deeper understanding of our what and why? Watch this video. https://www.youtube.com/watch?v=nxBZuoxCbKM




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