Thanks for taking a look at the job description for Head of Operations at Impala. We felt a little bit impersonal just throwing you right in there with words like “revolutionizing” and “disrupting”.

As such, we want you to know that the person that wrote this job description apologises in advance for any clichés, tropes or sudden-insecurity-driven-panic-attacks that you might find in the description below.

What Is Impala Now?

Impala makes building travel software incredibly easy. We provide hotels with a powerful data management platform that makes connecting to software, hardware and room distributors extremely easy. Think Twilio for Travel.

We launched in January 2019 and since then have grown at - quite frankly - a ridiculous old clip. Our technology is already installed in hundreds of hotels worldwide, on six continents and categorises more than 1 billion data points.

We are a growing  team of exceptional people split across engineering, product and commercial that have built a fantastic community.

Where Is Impala Going?

We’re supported by some of the best investors in the business, the early stage backers behind Deliveroo, PillPack, SecretEscapes, Zoopla, Trivago and more. They’re on board because of our vision - revolutionizing a $1.6 trillion dollar market that’s been out-of-date for 20 years.

Within the next two years, 25% of hotel bookings worldwide will flow through Impala technology and the product that we’re building will support the entire ecosystem of travel technology (we already have over a thousand companies signed up).

Anyone travelling anywhere will interact with products powered by Impala and to achieve this we’re growing the team to 50 people within the next year. So now is the most exciting time to be joining Impala as we go through a large push to scale up!

What Will You Be Doing?

  • You’ll be in charge of making sure that the hotels our partners request are brought live in an efficient and secure way. Making sure that the right data is being transmitted
  • You’ll perfect the installation flow, working with our Product and Customer teams to make sure that the entire customer journey is as good as it can be.
  • You’ll report directly to the CEO, ensuring that we’re keeping great structured data about operations and then acting on that data to make things more efficient.
  • You’ll lead the Operations team, working with our existing staff and expanding the team significantly over the course of the next year.

Primarily, you’ll be in charge of making sure our customers have the best information available to them to help them use our product.

You should join us if:

  • You have experience in Installations and Implementations. We’re not looking for people with pure agency experience.
  • You have experience managing a team. You’re going to be leading one of the most important functions at Impala.
  • You are an analytical and data-driven person. You’re not shooting from the hip the entire time.
  • You are someone reliable. Reliability is the backbone of our culture.
  • You are incredibly smart and likely technical. You’ll have proof of this somewhere in your background no doubt.

What Do You Get In Return?

  • We’re in the top 14% of companies in the UK for holiday that we offer, at 36 days.
  • We also offer Impalans one Unsick day per year.
  • You’ll have the chance to earn a pay rise of 7% bi-annually, compared to the average in the UK of 3.6% per annum.
  • We invest in your development and will support you to realise your potential.
  • We offer an extended lunch break option, meaning you can take an extra hour lunch break, and we trust you to make up for it later in the day.
  • Perkbox. A platform designed to help you to live a better life by personalising, managing, delivering and measuring the best company perks in real-time. 
  • Monthly Impala Social.
  • Flexible working days and the ability to work from home in the morning, to avoid morning commutes.
  • We have a Health & Wellbeing scheme in place, offering you the option of a monthly gym membership reimbursement each month, or a health food voucher each month; access to Headspace; Vitality health insurance (UK only); plus the chance to win a massage monthly. Plus loads more.
  • You’ll be working somewhere that encourages collaboration, is transparent, has a strong focus on wellbeing, and doesn’t just pay lip service to it’s Core Values.

 For more information about what it's like working here, check out our Glassdoor page. 

Sound interesting? 

If your answer is yes and you are really excited to learn more then please check out our Medium page which includes more information about who we are, what we do, what matters to us, and our culture.

Want to know more about our CEO, or want a deeper understanding of our what and why? Watch this video https://www.youtube.com/watch?v=nxBZuoxCbKM

Apply for this Job

* Required