Hello!

Thanks for taking a look at the job description for Solutions Engineer at Impala. We felt a little bit impersonal just throwing you right in there with words like “revolutionizing” and “disrupting”.

As such, we want you to know that the person that wrote this job description apologises in advance for any clichés, tropes or sudden-insecurity-driven-panic-attacks that you might find in the description below.

What Is Impala Now?

Impala makes building travel software incredibly easy. We provide hotels with a powerful data management platform that makes connecting to software, hardware and room distributors extremely easy. Think Twilio for Travel.

We launched in January 2019 and since then have grown at - quite frankly - a ridiculous old clip. Our technology is already installed in hundreds of hotels worldwide, on six continents and categorises more than 1 billion data points.

We are a team 14 exceptional people split across engineering, product and commercial that have built a fantastic community.

Where Is Impala Going?

We’re supported by some of the best investors in the business, the early stage backers behind Deliveroo, PillPack, SecretEscapes, Zoopla, Trivago and more. They’re on board because of our vision - revolutionizing a $1.6 trillion dollar market that’s been out-of-date for 20 years.

Within the next two years, 25% of hotel bookings worldwide will flow through Impala technology and the product that we’re building will support the entire ecosystem of travel technology (we already have over a thousand companies signed up).

Anyone travelling anywhere will interact with products powered by Impala and to achieve this we’re growing the team to 50 people within the next year.

What Will I Be Doing?

Brace yourself for some bullet points:

  • You’ll be working with our sales team to help our customers integrate with the Impala API.
  • You’ll handle pre and post-sales technical queries that come from our customers.
  • You’ll work with existing customers to help them get the most out of the Impala API.
  • You’ll help to identify product areas that could be automated and areas where better documentation can lead to easier objection handling.

Primarily, you’ll be in charge of making sure our customers have the best information available to them to help them use our product.

What Sort of Person Are You Looking For?

  • Someone that is incredibly smart and highly technical. You’ll have proof of this somewhere in your background no doubt.
  • Someone with experience in Solutions Engineering We’re not looking for people with pure agency experience.
  • Someone with hands on API and/or travel experience. You’ll know how to get customers connected across languages.
  • Someone willing to travel 20%.
  • Someone that is analytical and data-driven. You’re not shooting from the hip the entire time.
  • Someone reliable. Reliability is the backbone of our culture.

What Do You Offer In Return?

As a member of the Impala team, you’ll have access to:

  • Working with some of the best and brightest minds in their field, helping you to achieve the best that you can.
  • A culture that celebrates success, reliability and building a great community.
  • A top of market salary. If you’re truly great, we’ll pay what we need to.
  • Equity in an honest-to-god-could-buy-a-yacht-later company. Travel is a huge industry and infrastructure is a huge part of that.
  • A minimum of 36 days paid holiday per year. Unlimited holiday means you never take it, we just decided to give you a lot.
  • A professional development budget. That we make sure you spend with frequent PD sessions.
  • Generous maternity and paternity leave.
  • Health and wellbeing scheme. Including access to Headspace, Meditation/Stress management, Massage Lottery, Health Food Voucher).
  • A bunch of other great benefits, like private health insurance, cheaper gym membership, cycle-to-work scheme, an everlasting friendship with the author of this post, annual “un-sick” day and many more.

More About Impala

If you’re really, really, really, really excited to learn more then please check out our Medium page which includes more information about who we are, what we do and our culture.

For more information on what it's like working here, check out our Glassdoor page.

You can also check out getimpala.com for more information about what we’re doing.

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