At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.
Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 500 employees and ten offices across the United States, Europe, Africa, and Asia.
Why this role is exciting:
As a Fraud & Compliance Analyst, you will play a meaningful role in upholding the integrity of Impact’s marketplace and direct partnerships with advertiser clients.
- Accountable for compliance site reviews as delegated, reviewing against marketing details and terms provided.
- Accountable for resolving tickets within the average targets, while providing quality resolution with clear and accurate information.
- Provides both internal and external compliance/fraud analysis and support.
- Partner directly with internal stakeholders or external clients to resolve questions related to compliance/fraud via JIRA and ZenDesk.
- Accountable for following preset processes for client support and deciding when to escalate accordingly for content monitoring purposes.
- Fulfill service requests as promised in SLAs.
- Make sure all client service requests are resolved in a timely and high-quality manner.
- Daily review of marketplace applications.
- Maintain high level knowledge on preset fraud & compliance processes.
- Maintain FAQ and Help Content.
- Develop productive and successful internal relationships with the CT, UK and US teams.
- General Business or Information Technology Qualification.
- 3+ years’ Compliance or Fraud Investigations experience.
- 3+ years’ Customer success experience.
- Excellent intrinsic curiosity to research and resolve fraud and compliance issues successfully.
- A disciplined work ethic to execute and support documented processes.
- Excellent ability to synthesize and prioritize information and make recommendations.
- Teamwork, strong work ethic, reliability and ‘can-do’ attitude
- Continuous improvement mindset.
- Strong communication and teamwork skills.
- Proven ability to multi-task in a dynamic environment.
- Excellent documentation skills.
- Medical Aid & Provident Fund
- Unlimited leave!
- Coffee & cereal
- Free lunch on Thursdays
- Casual work environment
- Games room
- Flat Structure
- Free parking
- Development & training
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.