Imagen Technologies is a high growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having to refer out to hospitals, imaging centers and other slow and expensive options). Today, we’ve built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment. For example: through our platform, women across the U.S. are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes.

With over $160m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. - from 16 states and 500,000 patients in 2023, to 20+ states and 1.5M patients in 2024. By 2026, we will be delivering care across 35 states and to more than 5m patients per year.

We’re looking for a talented Engagement Director who will be responsible for ensuring the success of Imagen’s largest existing customers and supporting the expansion of Imagen’s relationships with those customers. This role will cultivate strong relationships with leaders across the spectrum at each customer and ensure they find value in the work that Imagen does for them. The ideal candidate knows how to manage relationships both internally and externally to promote strong long-term alignment and customer satisfaction. This role requires 30-50% travel, driven by the size and complexity of your customer portfolio.

Responsibilities:

Ensure customers find value in Imagen’s solutions and work with internal stakeholders to resolve any issues that could impact customer perception, ultimately driving clinically-appropriate utilization of Imagen’s services and therefore converting bookings (sales) to revenue for Imagen
Coordinate across Imagen’s departments both during new implementations and once a customer is fully implemented to ensure we rapidly and effectively respond to customer needs
Develop in-depth strategic and operational understanding of existing customers at the market and individual clinic level, and provide analytical and advisory support to leaders as they look to improve operations, drive growth and achieve short and long-term objectives
Manage executive and line-level relationships with assigned customers
Oversee 1-2 dedicated Program Managers for your customers and partner closely with Customer Engagement, Workflow, and Partnerships / Commercial leads to drive success with your customers, developing ad hoc analyses and presentations to demonstrate the value of Imagen’s services
Become an expert on the business models of Imagen and your assigned customers, positioning you as a strong consultative partner to internal and external teams.
Identify, cultivate and coordinate with the sales team to close expansion opportunities within your assigned customers
Gather and synthesize market intelligence in support of improving product, operations, sales, marketing, and other related functions.

Qualifications:

Track record of successfully managing and growing customer accounts, routinely achieving low customer turnover and top 10% in customer satisfaction and growth measures
Prior success in developing and executing strategies to build strong customer relationships in complex healthcare environments that require a deep knowledge of your product and industry to successfully serve in a consultative capacity.
In-depth understanding of primary care and multi-specialty clinical operations, as well as deep knowledge and experience in value-based care
Motivated by customer satisfaction and tangible improvements in Key Performance Indicators (KPIs) both for Imagen and for your customers
Strong process orientation - can successfully bring together and manage the internal expertise necessary to help drive a customer issue to closure or a sale to completion.
Strong command of sales and operational best-practices, and have been tested in zero-defect environments that demand excellence.
You will not stop until you succeed -- you are motivated by aligning the goals of the customer and Imagen for the win.
At least 5+ years of experience, including at least 3 years in a direct customer relationship management and/or sales role
Track record of managing a team of 1-2 direct reports
Ability to travel up to 30-50% of the time

Our headquarters are based in New York, NY and this job is conducted remotely.

The base salary for the position is between $200,000 - $225,000 plus equity, performance-based bonus, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

LinkedIn Profile

Website

Are you legally authorized to work in the US? *

Will you now or in the future require sponsorship? *

Where do you currently reside? (State or Country if not currently residing in the United States) *

Should you accept a job at Imagen which state would you be working from? *

Do you have experience working at any of the following consulting firms: McKinsey, BCG, Bain, or Deloitte Consulting / Monitor Deloitte? *

Are you able to travel approximately 30-50% of the time? *

How many years of experience do you have managing and growing customer accounts in healthcare? *

How many years of experience do you have advising or operating in primary care settings? *

What is your level of expertise with Value-Based Care contracts and payment models? *

By selecting "Yes" below, you agree to receive job-related text messages from this employer, including application updates and interview scheduling. You may be charged by your wireless carrier for receipt of these messages.You can opt out anytime by replying 'STOP' to the messages. Your consent to receive text messages is not a condition of applying for or obtaining employment with the employer. *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Imagen Technologies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.