The Global Logistics Specialist I will accomplish tasks under the Global Logistics Supervisor’s guidance. This position will coordinate, in English plus other foreign languages, with various domestic and international logistics companies to ensure outbound shipments are delivered fast and economically.
Report to the Global Logistics Supervisor any discrepancies of damaged or lost shipments, customs issues, and work with various freight forwarders and logistics vendors to ensure shipments are properly sent to their correct destination and on time
Maintain TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content.
Research lost shipments, broken items and track items between custom brokers and iHerb Logistics
Follow-up with freight forwarders and other vendors on a daily basis to ensure timely flow of the shipments
Organize and report monthly customer survey results to the management team for improvements
Perform audits, review logistics processes with the management team when needed
Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team
Attend corporate meetings when translation is necessary
Support special projects when needed
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills, and Abilities:
Must be bilingual
Communication skills – must be able to speak, read and write in the native country’s language
Problem analysis and problem-solving
Knowledge of customer service principles and practices
High degree of accuracy and attention to detail
Excellent organization skills and ability to multi-task
Highly proficient in all Microsoft Office software including Word, PowerPoint, Excel and etc.
Generally requires a minimum of two (2) years of related experience.
High school diploma required. Bachelor’s Degree preferred, or equivalent experience required.
iHerb is a leading global eCommerce retailer with an emphasis on providing an exceptional selection of nutritional and wellness products for the past 25 years. With over 30,000 products shipped to over 180 countries, we provide the best overall value for natural products through an innovative and efficient supply chain process.
Our teams have a strong sense of commitment and pride in their work, which has allowed us to grow, even during the recent pandemic. At iHerb, our purpose is to empower people to enhance their health, happiness, and well-being — that starts with valuing our team members by providing a positive work environment with competitive benefits. Our five shared values unite our team members across the globe and provide a stable foundation. These values speak to who we are, the culture we’re building, and how every single team member contributes to our larger company vision.
iHerb's Shared Values
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well and plan for the financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. Below is a snapshot of the benefits we offer our team members. For a more comprehensive listing, visit www.iHerbBenefits.com.
- Medical Care: Starting in 2021, iHerb covers 100% of the associated cost for medical benefits
- Dental and Vision benefits
- Safe Harbor 401(k) + company match (100% of the first 6% of the employee’s contribution)
- Company-paid Term Life Insurance
- Short and Long Term Disability
- Flexible Spending Account (for qualifying expenses)
- Pet Insurance
- Voluntary Supplemental Benefits
- Education Reimbursement Programs
- Professional Development and Job Training
- Wellness Programs with opportunity to earn up to $300 per year
We strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.