Job Summary: 

iHerb Supply Chain Solutions (SCS) is looking for a strong Business Systems Analyst- Remote US - to join the Robotics and Automations group. This is a one of a kind opportunity where you will have an opportunity to influence the future of iHerb business operations. You will be part of the team in charge of envisioning, designing and building the next generation SaaS based/multi-tenant Warehouse Management Systems. The ideal person will thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for teamwork and open communication.


Job Expectations:

  • Define and document business requirements and functional specifications from business users and subject matter experts

  • Lead requirements validation and traceability analysis through stakeholder engagement meetings

  • Optimize current processes for WMS, LMS and other homegrown software systems

  • Perform User Acceptance Testing (UAT) and system testing; write test plans as required

  • Evaluate and report system performance

  • Perform customer demos of new processes and report performance

  • Formulate and define project goals, objectives, assumptions and scope based on customer needs and thorough understanding of business and technical requirements

  • Maintain and groom product backlog ensuring user stories are well formed with acceptance criteria.

  • Take an active role in working with the development team(s) to ensure defined user stories are reflected in their technical design as projects are broken down into development sprints.

  • Participate and lead the estimation, sprint planning, daily scrum, and retrospective meetings.

  • Communicate and coordinate with constituents on proposed solutions, project status and timeline for delivery.

  • Deliver internal and external product training on new feature enhancements or modules.

  • Gather data and metrics to drive projects and measure success

  • Proficient at gathering both internal and external data and turning it into decision making tools


The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.


Knowledge, Skills and Abilities:


  • Expertise designing and implementing Supply Chain System Solutions, preferably with WMS and/or LMS.

  • Strong background and understanding of distribution processes, material flow, and human factors interaction

  • Experience in leading Business Analysis, Business Process Design and Application Development (SDLC)

  • Experience in Agile, Scrum and iterative development

  • Strong background in designing/writing User Stories, Epics, and other design/requirement artifacts

  • Ability to multitask and thrives in a fast paced environment

  • Customer first mentality with the knowledge to work with internal groups to improve business processes

  • Excellent written/verbal communication and must work well with others

  • Experience with global retail e-commerce or supply chain companies

  • Background in Industrial Engineering


Equipment Knowledge:

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred


Experience Requirements:

Generally requires three (3) plus years of WMS and/or LMS design and implementation experience.


Education Requirements: 

Bachelor’s Degree in Industrial Engineering, Logistics, Supply Chain, or Computer Science related fields is preferred or equivalent work experience.



About iHerb
iHerb is a leading global e-commerce retailer  with an emphasis on providing an exceptional selection of nutritional and wellness products for the past 25 years. With over 30,000 products shipped to over 180 countries, we provide the best overall value for natural products through an innovative and efficient supply chain process. 

Our teams have a strong sense of commitment and pride in their work, which has allowed us to grow, even during the recent pandemic. At iHerb, our purpose is to empower people to enhance their health, happiness, and well-being — that starts with valuing our team members by providing a positive work environment with competitive benefits. Our five  shared values unite our team members across the globe and provide a stable foundation. These values speak to who we are, the culture we’re building, and how every single team member contributes to our larger company vision. 

iHerb's Shared Values
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well and plan for the financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. Below is a snapshot of the benefits we offer our team members.  For a more comprehensive listing, visit 

  • Medical Care: Starting in 2021, iHerb covers 100% of the associated cost for medical benefits
  • Dental and Vision benefits
  • Safe Harbor 401(k) + company match (100% of the first 6% of the employee’s contribution)
  • Company-paid Term Life Insurance
  • Short and Long Term Disability
  • Flexible Spending Account (for qualifying expenses)
  • Pet Insurance
  • Voluntary Supplemental Benefits
  • Education Reimbursement Programs
  • Professional Development and Job Training
  • Wellness Programs with opportunity to earn up to $300 per year

We strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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