Job Summary: 

iHerb Supply Chain Solutions is seeking a Senior Product Designer that can join us as we craft our WMS and Robotics platforms. These platforms are going to define the future of our internal operations for years to come. We are looking for a human-centered design-thinker who loves research and who has a passion for crafting fluid, and immersive SaaS/Multi-tenant platforms. 

The ideal person will thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for teamwork and open communication. This individual excels at providing both highly analytical as well as highly creative ideas to a design engagement.

Job Expectations:

  • Lead design projects across the entire product lifecycle and multiple product launches. You set the vision for the user experience and create the space for others to collaborate

  • You’ll partner closely with engineering, product, and business folks to find elegant but practical solutions to design challenges. You’ll provide the thought leadership to develop the right product strategy. Together, you’ll solve problems and come up with solutions that delight our users.

  • Develop UX/UI documentation such as site outlines, process flows, sketches, scenarios, personas, wireframes and navigation models for web, desktop, and mobile applications to define functionality and user behavior

  • Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way.

  • Provide mentorship and coaching to your other fellow designers

  • Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes.

  • Participate in hiring, onboarding and establishing processes to help build the design culture

  • Possess a good working knowledge about emerging user interface / interaction design standards and best practices

  • Use a data-driven approach and being able to translate insights into design solutions

  • Partner with the engineering team to ensure technical feasibility and flawless implementation

Knowledge, Skills and Abilities:

Required:   

  • Thinking of design at a holistic, systematic level vs an elemental standpoint

  • Experience designing complex flows and user journeys

  • A strong portfolio demonstrating both personal and team-based work

  • Strong experience of design tools such as Figma, Sketch, InVision, Adobe illustrator

  • Proficiency in user-centered design thinking methodologies

  • Outstanding visual design aesthetics combined with holistic UX

  • A strong drive in overcoming obstacles to make a product successful

  • An understanding of acquisition & conversion, data-informed design

  • Demonstrates ability to drive projects forward with little to no supervision

  • Awareness of leading design trends

  • Ability to articulate, negotiate, and refine design solutions with cross-functional partners

  • Experience with A/B testing

  • Experience designing for mobile and web platforms

  • Ability to cut through ambiguity and use good organizational skills

  • Excellent prioritization, documentation and communication skills

Equipment Knowledge:

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally Requires the Following a minimum of five (5) to seven (7) years of experience as a UX/UI Designer. A portfolio demonstrating experience with complex applications. A senior level designer with five (5) plus years experience designing SaaS/multi-tenant products.

Education Requirements: 

Bachelor’s Degree in Graphic Arts/Design, Information Science, or equivalent work experience.

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About iHerb
iHerb is a leading global e-commerce retailer  with an emphasis on providing an exceptional selection of nutritional and wellness products for the past 25 years. With over 30,000 products shipped to over 180 countries, we provide the best overall value for natural products through an innovative and efficient supply chain process. 

Our teams have a strong sense of commitment and pride in their work, which has allowed us to grow, even during the recent pandemic. At iHerb, our purpose is to empower people to enhance their health, happiness, and well-being — that starts with valuing our team members by providing a positive work environment with competitive benefits. Our five  shared values unite our team members across the globe and provide a stable foundation. These values speak to who we are, the culture we’re building, and how every single team member contributes to our larger company vision. 

iHerb's Shared Values
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well and plan for the financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. Below is a snapshot of the benefits we offer our team members.  For a more comprehensive listing, visit www.iHerbBenefits.com. 

  • Medical Care: Starting in 2021, iHerb covers 100% of the associated cost for medical benefits
  • Dental and Vision benefits
  • Safe Harbor 401(k) + company match (100% of the first 6% of the employee’s contribution)
  • Company-paid Term Life Insurance
  • Short and Long Term Disability
  • Flexible Spending Account (for qualifying expenses)
  • Pet Insurance
  • Voluntary Supplemental Benefits
  • Education Reimbursement Programs
  • Professional Development and Job Training
  • Wellness Programs with opportunity to earn up to $300 per year


We strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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