Job Summary:

The Global Payroll Manager oversees and directly manages the team, functions, and processes that both comprise iHerb’s day - to - day US and Global Payroll operations and is accountable for the timely, accurate, and effective delivery of the payroll-related services requested by the team members we serve and our partners in the HR, Finance, Technology, and Executive communities.


Job Expectations:

  • Oversee and be accountable for the on-time completion of all of iHerb’s periodic US and Global on-cycle payrolls

  • Document knowledge and actively share with team members and provide training, as appropriate

  • Be curious and continuously question the way we do things, experiment with alternatives, be unafraid to smartly fail, and be prepared to advocate solutions that help the team work smarter

  • Mentor, train, and coach existing and new team members

  • Develop, evolve, document, and own the new Payroll team member on-boarding experience

  • Establish expertise in and use the established workflows, automation, tools, and technologies supporting iHerb’s payroll processing and service support as well as monthly, quarterly, and year end / year begin activities

  • Establish and maintain collaborative and respectful relationships and partnerships with those functions Payroll co-exists within the workforce administrative domain including Human Resources, Benefits, Compensation, Finance, and HRIS

  • Establish and maintain collaborative and respectful relationships and partnerships with our outsourced and third-party service providers

  • Be flexible and able to handle unexpected and one-off payment transactions and service requests

  • Be flexible and prepared to engage in and support myriad unexpected and unplanned change efforts and projects

  • Advise and steer team member performance and development planning and actively engage in the progression and achievement of those plans

  • Support the Director, Global Payroll and other iHerb stakeholders with projects and change efforts


Knowledge, Skills and Abilities:

  • Demonstrable US domestic payroll subject matter expertise

  • Demonstrable California time and absence expertise

  • Demonstrable evidence of exposure to and participation in the processing and service support of one or more non-US domestic payrolls

  • Effective documentation and communication skills

  • Disciplined, consistent, and relentless adherence to and enforcement of processing controls

  • Substantial familiarity and exposure to the core functions and capabilities of enterprise time and payroll systems

  • Substantial familiarity and exposure to the core inputs, integrations, and deliverables of enterprise time and payroll systems including benefits, retirement savings plans, equity plans, disbursements, and payroll taxes

  • Strong organizational, time management, and prioritization skills

  • Experience in an HR or Finance Shared Service Center preferred

  • Ability to demonstrate problem solving, logic, and quantitative thinking


Equipment Knowledge:

  • Workday payroll proficiency required

  • ADP Streamline platform familiarity contributive with strong proficiency a plus

  • ADP SmartCompliance proficiency a plus

  • Microsoft Office applications familiarity contributive with strong proficiency in Excel required


Experience Requirements:

Generally, requires five (5) to seven (7) years of payroll experience including day - to - day, exception handling, case management and servicing, and year end / year begin activities. At least two (2) years in a people management role a plus.



Education Requirements:

Bachelor’s Degree in any curriculum that introduced you to and advanced your problem solving, logic, and quantitative thinking skills contributive to success in the role. CPP certification a plus.





About iHerb
iHerb is a leading global e-commerce retailer  with an emphasis on providing an exceptional selection of nutritional and wellness products for the past 25 years. With over 30,000 products shipped to over 180 countries, we provide the best overall value for natural products through an innovative and efficient supply chain process. 

Our teams have a strong sense of commitment and pride in their work, which has allowed us to grow, even during the recent pandemic. At iHerb, our purpose is to empower people to enhance their health, happiness, and well-being — that starts with valuing our team members by providing a positive work environment with competitive benefits. Our five  shared values unite our team members across the globe and provide a stable foundation. These values speak to who we are, the culture we’re building, and how every single team member contributes to our larger company vision. 

iHerb's Shared Values
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well and plan for the financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. Below is a snapshot of the benefits we offer our team members.  For a more comprehensive listing, visit 

  • Medical Care: Starting in 2021, iHerb covers 100% of the associated cost for medical benefits
  • Dental and Vision benefits
  • Safe Harbor 401(k) + company match (100% of the first 6% of the employee’s contribution)
  • Company-paid Term Life Insurance
  • Short and Long Term Disability
  • Flexible Spending Account (for qualifying expenses)
  • Pet Insurance
  • Voluntary Supplemental Benefits
  • Education Reimbursement Programs
  • Professional Development and Job Training
  • Wellness Programs with opportunity to earn up to $300 per year

We strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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