The Director of UI/UX will lead a team of UX designers, UX Writer and UX researchers to improve and enhance the user experience for our global customers on all platforms (desktop, MW and app). They will expand on our existing experiences as well as build out new features and products. This position will partner with CX, Product, IT and cross functional stakeholders to understand user needs and requirements to provide creative and thoughtful design solutions.
Manage a team of UX designers, UX Writer and UX researchers
Oversee the end-to end user experience on our global website for all platforms
Develop UX/UI documentation such as site outlines, process flows, sketches, scenarios, personas, wireframes and navigation models for applications to define functionality and user behavior
Mentor team by establishing clear career paths, regular coaching, and proactively identifying future organizational needs
Establish design system and evolve experiential and UI consistency and quality across iHerb platforms
Partner with CX, Product, IT and cross functional stakeholders to understand user needs and requirements to provide creative and thoughtful design solutions.
Iterate on designs and testing, incorporating data into your design process and evolving our understanding of customer needs and behavior
Establish a fact-based culture in the organization by defining data driven decision processes
Help to build a strong design culture within the organization
Get hands-on with projects when necessary to drive projects forward
Knowledge, Skills, and Abilities:
Experience with A/B testing
Experience leading a product focused high-performance design team
Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution
Experience managing processes and teams in an agile/scrum environment
Experience working with design systems and tools such as Sketch, Invision, Figma and Adobe
A user-centered design approach and highly collaborative, low-ego approach to design
Experience attracting, hiring and retaining top design talent
Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Generally requires a minimum of seven (7) to ten (10) years of design experience with a focus on eCommerce or related field. Three (3) plus years in a Supervisory role preferred.
Bachelor’s Degree in Art, UI/UX Design or related field required, or equivalent work experience
iHerb is a leading global e-commerce retailer with an emphasis on providing an exceptional selection of nutritional and wellness products for the past 25 years. With over 30,000 products shipped to over 180 countries, we provide the best overall value for natural products through an innovative and efficient supply chain process.
Our teams have a strong sense of commitment and pride in their work, which has allowed us to grow, even during the recent pandemic. At iHerb, our purpose is to empower people to enhance their health, happiness, and well-being — that starts with valuing our team members by providing a positive work environment with competitive benefits. Our five shared values unite our team members across the globe and provide a stable foundation. These values speak to who we are, the culture we’re building, and how every single team member contributes to our larger company vision.
iHerb's Shared Values
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well and plan for the financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. Below is a snapshot of the benefits we offer our team members. For a more comprehensive listing, visit www.iHerbBenefits.com.
- Medical Care: Starting in 2021, iHerb covers 100% of the associated cost for medical benefits
- Dental and Vision benefits
- Safe Harbor 401(k) + company match (100% of the first 6% of the employee’s contribution)
- Company-paid Term Life Insurance
- Short and Long Term Disability
- Flexible Spending Account (for qualifying expenses)
- Pet Insurance
- Voluntary Supplemental Benefits
- Education Reimbursement Programs
- Professional Development and Job Training
- Wellness Programs with opportunity to earn up to $300 per year
We strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.