The Technical Product Manager - Communications Platform will be responsible to build and execute on the long term vision of the Communications platform roadmap after taking inputs from all stakeholders. This role will be expected to work cross-functionally with Front end teams, engineering, program management, QA and other teams to help deliver on that roadmap. They will be expected to use agile best practices while delivering long term scalable solutions for all stakeholders. They will be expected to create business rules that provide guardrails to ensure users do not receive excessive notifications. They will also be expected to evaluate how to enable all stakeholders to manage their notification needs in a scalable and self-serve manner globally.
Empowering stakeholders to manage all their notification needs without engineering support
Simplifying the Comms stack and consolidating business rules that govern all notifications
Creating prioritized roadmaps using a prioritization framework
Defining key KPI’s and metrics for the domain
Triaging new requests against existing priorities and define the trade-offs
Expertise in best practices and standards for product delivery across cross functional teams
Effectively communicate, drive alignment, and successfully execute on our product development vision and roadmap
Oversee the vision, development, and delivery of our communications and growth platform
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Solid communication skills
Manage the product vision and roadmap from ideation, product requirements gathering, and delivery
Strong data analytics and A/B testing knowledge for consumer and platform products
Strong knowledge of establishing KPIs and success metrics to drive product development teams
Experience with agile development methodologies
Strong initiative to find ways to improve solutions, systems, and processes
Experience effectively working with remote teams
Experience working in both public and startup environments
Experience with communication platforms and growth initiatives
Versatile product leader who can thrive in a dynamic environment
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Generally, requires a minimum of five (5) to seven (7) years of experience with product management
Bachelor’s Degree required. Technical background is preferred. MBA is a plus.
At iHerb we strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.