Job Summary:

We are looking for a Technical Program Manager to help lead the innovation and development efforts of new product offerings for our global iHerb e-commerce platform. The ideal candidate will be passionate about building great user experiences and have a strong entrepreneurial spirit.  The person will be leading complex initiatives which span across multiple teams in different locations. 

The ideal candidate will be a great communicator, collaborator, and a problem solver.  We are looking for someone to take ownership and accountability of project from inception to delivery. For the right individual, you will have the opportunity to have a big impact within the technology team.                            

Job Expectations:

  • Oversee the development and delivery of product offerings from conception to deployment
  • Be data driven and leverage metrics to identify and to mitigate project risks early
  • Be an effective communicator and facilitator to help the cross functional teams stay aligned and focused on successful delivery 
  • Build strong relationships across functional teams engineering, product management, devops, and customer support to improve overall delivery of program
  • Expert in leading teams in both agile and waterfall methodologies
  • Establish proper change management and communication strategy for senior leaders and stakeholders
  • Establish and track success metrics/KPIs that demonstrate the overall health of a product portfolio

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

  • Required:
  • Experience coordinating cross functional software engineering teams.
  • Experience building software engineering processes, project management, and release schedules.
  • Understanding of e-commerce, retail, or wholesale industries
  • Establish and track success metrics/KPIs that demonstrate the overall health of a product portfolio
  • Experience with internationalization and locationalization of products of web or mobile
  • High degree of accuracy and attention to detail
  • Excellent organization skills and ability to multi-task

Equipment Knowledge:

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

  • 5+ years of relevant engineering experience
  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
  • Experience in e-commerce, retail, wholesale industries preferred
  • Experience with internationalization and locationalization of products of web or mobile product is a plus

Education Requirements:

Bachelor’s Degree in related field preferred, or a combination of education and equivalent work experience

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

  • Hectic, fast-paced with multi-level distractions
  • Professional, yet casual work environment
  • Office / Warehouse environment
  • Ability to work extended hours as required

At iHerb we strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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