**THIS IS A REMOTE POSITION**

Job Summary:

The Fraud Prevention Associate I reviews potential fraudulent credit card transactions for the prevention and the detection of fraud in a card not present environment. The Fraud Prevention Associate authenticates transactions and customers in real time using multiple data sources and complex data sets with a high degree of accuracy.

Job Expectations:

  • Be responsible for monitoring numerous real-time queues, reviewing for risky transactions and other abuse methods.
  • Analyze customer accounts and transactions to identify and prevent fraudulent activity.
  • Identify areas which require improvement and drive improvement of internal processes.
  • Collaborate with multiple departments and teams to improve our fraud prevention strategy. 
  • Research fraud and user behavior, both existing and emerging, contributing to improve fraud prevention mechanisms, processes and tools. 
  • Acquire strong knowledge of the world of fraud including prevention technologies and techniques
  • Dispute and manage Chargeback/dispute rates. Monitor and adapt to emerging trends.
  • Team player capable of learning and sharing knowledge in remote environment
  • Flexibility to work various shifts

Knowledge, Skills and Abilities:

   Required:      

  • Proven problem solver with strong analytical skills.
  • Accuracy and attention to detail required.
  • Quick thinker and fast learner with demonstrated decision making skills.
  • Extremely proactive and naturally inquisitive.
  • Ability to identify patterns and formalize complex ideas into simple stories.
  • Proven ability to work effectively in a fast-paced environment
  • Strong interpersonal, verbal, and written communication skills.
  • Must be self-motivated and have excellent organizational skills that require minimal daily supervision.
  • Team player capable of learning and sharing knowledge in remote environment                  
  • MS Office and Google Docs experience preferred. Strong Excel skills.          

 

Experience Requirements:

Generally requires zero (0) to one (1) year in fraud credit/debit cards investigations, preferably in an e-Commerce environment.

 

Education Requirements:

Bachelor’s Degree in Accounting, Finance, Criminal Justice, Statistics, Banking or related field preferred, or a combination of education and equivalent work experience.

 

#LI-ME1

At iHerb we strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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