The Manager of Product Management will oversee and provide direction on the customer and user experience initiatives for our global Catalog, My Account, Cart/Checkout pages on all platforms (desktop, Mobile Web and App). They will help analyze data and develop a roadmap to help deliver an optimal localized end-to-end experience for our global customers. This role requires regular communication with cross functional teams and provides strategies and updates. The Manager of Product Management will also oversee the product functionality and usability and to communicate effectively with IT to make sure requirements are met.
Oversee and provide guidance to the UX Product Team on the end-to-end user experience for desktop, mobile web and app platforms
Help to summarize and analyze findings from user research and customer behavior patterns and create actionable plans to optimize a localized experience for our global customers
Assist in creating the product roadmap, oversee projects/tasks and communicate updates with all relevant stakeholders and team members
Prioritize and document product requirements, user stories and designs for feature enhancements for existing and new application modules while considering the needs of customers, competitive market offerings and our overall company strategy.
Collaborate with stakeholders, CX team, designers, and technical teams to understand requirements, define the scope of work and align on vision of the digital experience strategy
Take an active role in the estimation, sprint planning, daily scrum, and retrospective meetings
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Strong leadership skills and ability to motivate and guide team members
Well versed in e-commerce/web driven companies and understands how to meet customer expectations in different platforms
Ability to multitask and thrives in a fast paced environment
Strong understanding working in Agile (SCRUM/Kanban) environment
Strong understanding of UX/UI requirements
Wireframing basic requirements, mock up the general direction
Customer first mentality with the knowledge to work with internal groups to make their websites more user friendly
Excellent written/verbal communication and must work well with others
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Generally, requires five (5) to seven (7) years of Product Ownership within an E-commerce setting.
Bachelor’s Degree required. A computer science degree is highly preferred.
At iHerb we strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.