Reporting to the Sr. Director, Software Development & Platform, the Business System Analyst will participate in the creation of new products and features for our Warehousing systems, including but not limited to WMS, LMS, WES and Robotics. The role is responsible for product functionality and usability and communicating efficiently and effectively with engineering teams to make sure requirements are met. As well, proficiency in working with cross-functional teams and translating customer and business needs into product definitions will be required in this role. This person will be familiar with and carry out standard industry best practices and relies on experience and judgment to plan and accomplish goals.
Define and document business requirements and functional specifications from business users and subject matter experts
Lead requirements validation and traceability analysis through stakeholder engagement meetings
Optimize current processes for WMS, LMS and other homegrown software systems
Perform User Acceptance Testing (UAT) and system testing; write test plans as required
Evaluate and report system performance
Perform customer demos of new processes and report performance
Formulate and define project assumptions, objectives and scope based on customer needs and thorough understanding of business and technical requirements
Maintain and groom product backlog ensuring user stories are well formed with acceptance criteria
Take an active role in working with the development team(s) to ensure defined user stories are reflected in their technical design as projects are broken down into development sprints
Participate and lead the estimation, sprint planning, daily scrum, and retrospective meetings
Communicate and coordinate with constituents on proposed solutions, project status and timeline for delivery
Deliver internal and external product training on new feature enhancements or modules
Gather data and metrics to drive projects and measure success
Proficient at gathering both internal and external data and turn it into decision making tools
Knowledge, Skills and Abilities:
Expertise designing and implementing Supply Chain System Solutions, preferably with WMS and/or LMS
Strong background and understanding of distribution processes, material flow, and human factors interaction
Experience in leading Business Analysis, Business Process Design and Application Development (SDLC)
Customer first mentality with the knowledge to work with internal groups to improve business processes
Excellent written/verbal communication and must work well with others
Ability to multitask and thrives in a fast-paced environment
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Generally required 3+ years of WMS and/or LMS design and implementation experience. Experience with global retail e-commerce companies and/or industrial engineering preferred.
Bachelor’s Degree in Industrial Engineering, Logistics, Supply Chain, or Computer Science related field is preferred or equivalent work experience.
At iHerb we strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.