Job Summary: 

The Payroll Director will be a thought leader with a proven record of leading a Global Payroll team and delivering scalable, employee-enabling payroll services and driving individual and team accountability.  Demonstrates strong leadership skills with an ability to mentor, coach and develop a high performance team to match the Company’s dynamic global environment. Ability to think big and execute nimbly in order to transform our employee experience with compliance, security and accurate reporting. The successful candidate will be equally comfortable delivering on operations goals and payroll transformation.

The Payroll Director will handle all higher level tasks such as reviewing and approving payroll and will possess international experience both technical and governance experience.  A strong partner to provide support to the HR, Finance and Accounting teams.


Job Expectations:

  • Responsible for leading the global payroll strategy and operation and staff

  • Will direct training resources to be developed and deployed to employees for them to better use the tools they have in Workday.

  • Oversee and direct payroll reporting efforts for the organization's leadership to help them better understand and manage their workforce.

  • Partner with Trustees and HR on retirement plan administration,

  • Thorough understanding of Employee Benefits and Fringe Benefits Plans 

  • Partners with HR and Finance providing sound business guidance and alternatives in the administration of a number of Plans, including bonus plan, Phantom Share Plan and any other cash compensation benefit plans of the organization.

  • A keen understanding of automation and systems providing advice and direction to drive efficiencies within the payroll processes (i.e. journal entries posted to ERP System)

  • Ensure that monthly reconciliation of numerous payroll related balance sheet accounts are completed

  • Ensures payroll is processed timely for all international employees, including, but not limited to,  China, Poland, Russia and Korea

  • Oversees  payroll implementation projects for employees hired in new countries

  • Ensures that Workday and ADP system upgrades and implementation of new payroll functions are completed and properly monitored and audited periodically

  • Responsible for the assurance that all applicable payroll laws are complied with, and payroll taxes are paid on a timely basis 

  • Oversees the timely, accurate and compliant  global payrolls for various company audits including 401k, Workers Comp, and Corporate audits

  • Ability to make decisions based on the needs of the company and legal compliance

  • Stay up to date on new laws and local compliance for all locations.

  • Periodically meet with  with payroll service provider to ensure fees are appropriately charged

  • Possesses a thorough understanding of the financial reporting and general ledger structure

  • Directs and oversees  an accurate and timely monthly, quarterly and year end close

  • Directs periodic audits of employee 401k loans data to ensure the accuracy of data against  401k administrator’s system to ensure payments are accurately deducted on paychecks

  • Oversees department budget and forecasting activities

  • Ensures department staff performance meets or exceeds company standards

  •  Grow the existing North American payroll team and oversee continuous evaluation of our payroll partners, develop talent and advance technology investments

  • Active leadership on finance strategic initiatives and change management in support of corporate growth and optimization, including new locations, mergers/acquisitions, and additional services as requiredIncrease scale, capacity and proficiency of the North America payroll team

  • Support Corporate Controller with special projects and workflow process improvements


The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.


Knowledge, Skills, and Abilities

  • Experienced in  Audit procedures and Tax Compliance

  • Experience operating and scaling employee services transformation, shared services, project management, systems implementation, acquisition integration and demonstrated deployment of advanced digital finance technologies such as analytics, automation, etc.

  • Experience working and collaborating in a cross-functional global environment

  • Leadership experience aligning visions, goals and resources and delivering results

  • Communication experience and experience in iterative process and technology development and project deployment


Equipment Knowledge:

  • Proficiency with Microsoft Office applications

  • Experience with ADP Workforce Now, Workday or other HRIS / Payroll systems.


Experience Requirements:

  • Generally requires a minimum 10 years of payroll experience with at least four (4) years in an upper management role.   
  • 10 + years of multi-disciplinary, global experience including payroll, shared services, outsourcing, vendor management, customer and/or employee services


Education Requirements:

  • Bachelor’s Degree in Accounting, Finance or related field preferred, or a combination of education and equivalent work experience. Certified Payroll Professional (CPP) preferred.


Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 


Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Environment:  The noise in the work environment is usually moderate.  Other factors are:


  • Hectic, fast-paced with multi-level distractions

  • Professional, yet casual work environment

  • Office / Warehouse environment

  • Ability to work extended hours as required



At iHerb we strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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