IFS is a high growth, global high-tech employer with a suite of products including the most widely-used aviation maintenance software platform in the world. We have the distinct pleasure of working with a wide range of the world's leading aviation and defense organizations including companies like GE, Saab, BAE Systems, Southwest Airlines, LATAM, and Qantas – to design, develop, and deliver mission critical enterprise software.

Our employees come to work every day knowing that they are doing something that really matters – they help make maintenance more predictable, and reliable for the global aviation and defense community. In the last few years, our Aviation and Defense headquarters in Ottawa, Canada, has seen tremendous growth and has now surpassed 300 employees serving global markets.

As a Technical Writer at IFS, you are fully integrated within a cross functional Agile team in a highly collaborative environment. Your colleagues (product owner, testers, developers) are readily available to pair with, or to work through questions and problems on a white-board. You directly contribute to the success of our business by applying your skills and experience to the planning, design, and development of persona-driven, XML based, product content. You engage with your fellow writers to contribute to the continuous improvement of the writing process and standards, with a goal to maintain superior quality, consistency, and effective content management.


Technical Writer Knowledge and Skills:

Ownership, Quality and Effort: Establishes and manages work priorities effectively. Understands scope and communicates risk associated with work at hand. Understands the "bigger picture" - balances investment into scope against risk and value delivered. Breaks down larger tasks effectively. Consistently completes tasks estimated over short cycles (e.g. 1 - 2 weeks). Delivers production ready outcomes that conform to quality standards in a reasonable amount of time.

Problem Solving and Design: Solves problems alone that do not require craft mastery to resolve. Supports apprentice team members with problem solving as needed (e.g. story level development, content structure, quality concerns etc.). Requests review / feedback from Craftsperson for new or complex problems. Can apply good practices within their craft with ease.

Communication and Sphere of Influence: Builds effective communication within their team. Supports constructive discussions and decision making. Is a strong individual contributor that can be depended upon. Is a high performing team member who pro-actively takes on greater levels of responsibility on the team. Able to actively support client's needs within the domain of their work.

Capabilities and Learning: Strong bias towards self-directed learning - seeking technical mastery. Shows initiative and helps to spread accepted good practices based on first hand experience with peers and colleagues.


Education and Experience:

  • College Diploma or University Degree with a specialization in Technical Communication (or another technical discipline with relevant experience).
  • At least 3 - 5 years of relevant professional experience working in a software development environment.
  • Solid understanding of architecting and writing content to facilitate reuse and single sourcing.
  • Able to analyze somewhat complex content management issues and determine the best resolutions.
  • Strong planning, organizational, and time management skills. 


Nice to Haves:

- Aviation Maintenance domain knowledge is an asset.

- Experience with web content design.

- Knowledge and understanding of user experience design.


Want In?

If you are looking for an exciting opportunity to build a career in an innovative and dynamic organization, submit your resume by Applying for this Job below.

We welcome applications from all interested candidates, however only those selected for an interview will be contacted. IFS is an equal opportunity employer and accommodates people with disabilities throughout the recruitment and selection process. If you have a disability, please contact one of the Talent Acquisition Specialists to let us know how we can accommodate you


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