IFS is a high growth, global high tech employer with a suite of products including the most widely-used aviation maintenance software platform in the world. We have the distinct pleasure of working with a wide range of the world's leading aviation and defense organizations including companies like GE, Saab, BAE Systems, Southwest Airlines, LATAM, and Qantas – to design, develop, and deliver mission critical enterprise software.

Our employees come to work every day knowing that they are doing something that really matters – they help make maintenance more predictable, safe, and reliable for the global aviation and defense community. In the last few years, our Aerospace and Defense headquarters in Ottawa, Canada has seen tremendous growth, and now has close to 300 employees serving global markets.

To meet customer demand for our products and services, we have an immediate opening for a Junior-Intermediate Technical Writer within our Research and Development team. The role of Technical Writer is integral to the design, development, and maintenance of the high-caliber product documentation we release. This opportunity is for a full-time, permanent position located at our headquarters in Ottawa.

Candidates selected for an interview should be prepared to provide samples of their writing.

Key Responsibilities:

* You will be responsible for creating and maintaining product documentation for both internal and external users.

* Produce content for print, download, and on-product help, including but not limited to product fundamentals, installation, configuration, and administration guides, in support of multiple, concurrent product releases.

* Have a general understanding of the software development cycle and related processes.

* Recognize the importance of and are prepared to embrace documentation standards and best practices in order to maintain superior quality, consistency, and effective content management and reuse strategies.

* As a technical writer documenting a highly complex product, you will continuously strive to understand how the product works, and be eager to develop a specific area of expertise, which in turn requires you to foster a cooperative and collaborative work environment both within the Information Product team and with other teams in the company.


Knowledge and Education

  • A college or university degree in Technical Communication (or a related discipline with relevant writing experience).
  • Minimum of 1-5 years of technical writing experience, or equivalent.

Skills and Experience

  • Excellent research and writing skills.
  • Aptitude for understanding complex systems and effectively communicating technical information to various audiences.
  • Excellent listening skills, with a strong ability to understand business needs of customers/users.
  • Excellent interpersonal skills; ability to interface with members of various teams including product managers, software designers and developers, testers, solution analysts, and senior managers.
  • Keen attention to detail; able to proofread work to ensure clarity, accuracy, and quality of documentation.
  • A self-starter, capable of working independently.
  • Experience authoring in XML within a structured template.
  • Excellent planning, organizational, and time management skills.
  • Comfortable working in a technical software environment.


  • Aviation Maintenance domain knowledge is an asset.

Want In?

If you are looking for an exciting opportunity to build a career in an innovative and dynamic organization, submit your resume by Applying for this Job below.

We welcome applications from all interested candidates, however only those selected for an interview will be contacted. IFS is an equal opportunity employer and accommodates people with disabilities throughout the recruitment and selection process. If you have a disability, please contact one of the Talent Acquisition Specialists to let us know how we can accommodate you.




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