Full-Time

New York City

We’re on a mission to design a more equitable world. And we want your help.

IDEO.org is nonprofit design consultancy. We’re a tight-knit group of designers, strategists, builders, writers, and connectors fueled by curiosity, optimism, and a passion for social change. Our work tackling some of the world’s toughest design challenges takes us all over the world—from communities across Asia and Africa to neighborhoods in our own backyards.

Job Description:

IDEO.org has an opportunity for a Service Designer to join our New York studio. In this role, you'll design services rooted in the lives of clients and providers in diverse contexts, from the way volunteers deliver food aid to refugees to the way patients receive care by telehealth in New York City. You will skillfully navigate the complex ecosystems we work within to ensure that our solutions can launch, scale and sustain in market in order to affect real change in the world. There are many paths that lead here, and we’re excited about candidates with a wide array of past roles and experiences, from healthcare to architecture to strategy. The most important qualification is that you’ve had professional experience designing delightful, sustainable, and scalable services centered in the needs of real people.

You will:

  • Collaborate closely with multidisciplinary teams of designers, engineers, and researchers to create programs and services that improve people’s lives.
  • Conduct design research in low- and middle-income communities across Asia, Latin America, Africa, and the United States, and move quickly into prototyping solutions at various levels of fidelity.
  • Produce working materials and deliverables such as system maps, customer journeys, service blueprints, and pilot roadmaps.
  • Test your prototypes and designs with real users in the field.
  • Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
  • Instill confidence in the design process among our partner organizations.
  • Ensure our partners are equipped to steward the solutions we design to market.
  • Learn new tools and do self-guided work within a fast-paced environment.
  • Contribute to IDEO.org studio culture.

You have:

  • 3-5 years of professional experience in a design consultancy or equivalent position (e.g. in-house at a service industry or large nonprofit) working in multidisciplinary teams to design and deliver services.
  • Fluency in the human-centered design process from qualitative research and synthesis to ideation, prototyping, and implementation.
  • An absolute professional who leads by example, treats peers and partners with respect, and seeks and gives constructive feedback.
  • A top-notch communicator, able to convey research insights and complex concepts to a wide diversity of audiences in simple, human terms.
  • Comfortable switching seamlessly between self-directed independent work and highly collaborative teamwork.
  • Experience working effectively with external stakeholders from clients to funders.
  • Solution-focused and medium-agnostic, willing to step out of your core skill set or discipline to find the correct solution to a challenge.
  • Able and excited to travel ~30% of the time to nearly anywhere in the world.
  • Experienced working/collaborating with a diversity of cultures and sensitive to the challenges of low-income populations.
  • Cultural sensitivity, creativity, and resourcefulness—as comfortable finding your way through a bustling market in Uganda as you are in a design studio workshop.
  • A thoughtful, yet playful approach to leading creative process and teams.

Equal Opportunity Employer:

IDEO.org is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Apply for this Job

* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at IDEO.org are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.