Full-time

We’re on a mission to design a more equitable world. And we want your help.

IDEO.org is nonprofit design consultancy. We’re a tight-knit group of designers, strategists, builders, writers, and connectors fueled by curiosity, optimism, and a passion for social change. Our work tackling some of the world’s toughest design challenges takes us all over the world—from communities across Asia and Africa to neighborhoods in our own backyards.

 

Position Description

IDEO.org has an opportunity for a Senior Impact Specialist to join our San Francisco studio. In this role you’ll be instrumental in helping us establish our evidence base for the ways in which a design-led approach to problem-solving can achieve impact at scale. You’ll work closely with design teams as we strengthen how we leverage data and measurement in the design process and ensure that we are learning what we need to optimize our services and products out in the world. You’ll also contribute to experimentation and learning as we integrate new frameworks and tools to bolster our ability to tackle complexity and strengthen the theories of change that set our solutions up for success.

Our Senior Director of Impact helps to drive this work from a strategy and learning perspective, but leveraging these tools to design for impact is a role that every team member embraces at IDEO.org. The Senior Impact Specialist will sit within our Design Community, helping to embed and strengthen these practices in design projects across our three studios and contributing to the capacity of their colleagues at each step.

With this role we’re looking to bring in off-the-shelf experience in social and development sector monitoring and evaluation, however our ideal candidate is someone who has as much experience in delivering research that can shape and implement programs as measurement to track and evaluate them. While a background in design is not required, a passion for creative approaches to problem solving and social impact is, and experience in a creative or innovative organization is desirable.

The role will is located in San Francisco - providing day-to-day support to design teams in the SF studio, support to our Nairobi studio in the shape of occasional project sprints, and several collaborative working weeks each year with the Senior Director of Impact in either New York or San Francisco. We envisage 30% travel in the US and internationally for the first year, to enable plenty of opportunities to join design teams and partners in the field and develop expertise in the human-centred design process.

You will:

  • Work side by side with designers to develop meaningful impact frameworks and theories of change, that can help shape design decisions and implementation strategies for solutions
  • Bring tools and evidence from disciplines such as systems practice, behavioral science and social and behavior change communications to help frame our thinking on complex problems
  • Show up at IDEO.org as a true mixed-methods researcher, who is confident in both qualitative and quantitative methodologies and understands the value of hybrid data in program monitoring and evaluation
  • Bring creativity and flexibility to the design of measurement systems, including a curiosity for data science, an appetite for innovation in digital data systems, and the ability to develop tools that are visual, interactive and engaging for participants
  • Co-design measurement and learning models that are relevant and right-sized for the diverse implementing organizations that IDEO.org partners with, drawing on your own experience of implementing measurement on the ground to get to solutions that are equal parts rigorous, practical and human-centred
  • Liaise with partners during the months after a design engagement to ensure that they feel ownership of their impact frameworks and are supported in implementing and troubleshooting measurement plans
  • Maintain a reliable and up-to-date Impact Data Dashboard for the organization, ensuring that we are diligent in gathering data and feedback from our partners and consistent in how we communicate and share information about our impact externally
  • Help to build an accessible library of tools, case examples and inspiration that will enable others to learn about and practice impact-related activities
  • Be excited to explore the intersections of your technical craft with other design disciplines, in particular Business Design and Design Research, and contribute to development of shared tools and resources for furthering rigor across the organization
  • Contribute to storytelling about our impact, perspectives and process, both internally and externally to diverse audiences including colleagues across IDEO.org and IDEO studios, partners and funders

 

Required skills and experiences:

  • A minimum of 5 years of full-time work experience post-university in a research or measurement related role
  • A Bachelor’s degree, ideally a masters, in one of the social sciences
  • First hand experience developing and implementing field monitoring systems for projects in developing contexts, or where resources, infrastructure or participant access have been limited or challenging
  • Both quantitative and qualitative methodological research training and/or experience. A capacity for quantitative analysis is particularly important and fluency with SPSS, STATA or another analysis software is required
  • Experience in synthesizing evidence and translating theories and frameworks from the social and behavioral sciences for application in program and/or research design
  • Strong communication skills and the ability to convey measurement insights and complex concepts to a diverse audience in simple, human terms
  • A comfort with switching seamlessly between self-directed independent work and highly collaborative teamwork
  • Experience in or passion for working with poor and marginalized communities both domestically and internationally and tackling challenges related to poverty and inequity
  • Excitement to become immersed in the world of design and the appetite to learn how your technical craft can bring value or should evolve to help drive impact at scale
  • Willingness to travel up to 30%

Equal Opportunity Employer:

IDEO.org is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.



Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at IDEO.org are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.