We’re on a mission to design a more equitable world. And we want your help.
We’re a tight-knit group of designers, strategists, builders, writers, and connectors fueled by curiosity, optimism, and a passion for social change. Our work tackling some of the world’s toughest design challenges takes us all over the world—from communities across Asia and Africa to neighborhoods in our own backyards.
IDEO.org has an opportunity for a Design Strategy Lead to join our San Francisco studio. In this role, you'll lead multidisciplinary design teams through a rigorous process to integrate human-centered research insights, data science, and a systemic understanding of the contexts we work in, into the design of tangible products and services that improve the lives of low-income people. You will skillfully navigate the complex ecosystems we work within to ensure that our solutions can launch, scale and sustain in market in order to affect real change in the world. You may have built your career as a business designer, design strategist, or organizational designer, but by now you’re fluent in the full design process—from research to strategy to implementation—and comfortable leading teams through it.
A depth of skill in your core craft is a given. Leadership experience is a must. Passion for fighting global poverty and inequality is absolutely critical.
Inspire great design (and get your hands dirty)
- Champion design excellence within teams, illuminating the difference between “good” and “great” work, and inspire teams to get there.
- Set the creative and strategic direction across a variety of design challenges: interaction, product, space, business, and service design.
- Conduct design research in low-income communities across Asia, Latin America, Africa, and the United States, and move quickly into prototyping solutions at various levels of fidelity.
- Produce working materials and deliverables such as system maps, customer journeys, service blueprints, pilot roadmaps, and strategic positioning documents.
- Work closely with Impact Leads and Business Designers to strengthen the frameworks and tools that ensure our designed solutions can achieve impact at scale.
Lead relationships with key partners
- Instill confidence in the design process among our partner organizations.
- Ensure our partners are equipped to steward the solutions we design to market.
- Communicate the story of IDEO.org’s work with partners, funders, and other stakeholders.
- Develop and deliver progress reports, requirements, documentation and presentations.
- Co-design measurement, learning, and optimization strategies with partners that will enable them to optimise solutions for scale and cost-effectiveness beyond our design engagements. .
Guide and mentor other designers
- Instill project teams with the confidence and discipline to explore innovative design solutions.
- Support designers to infuse their passions into projects and learn new skills.
- Be collaborative and contribute to healthy team motivation and morale, offering emotional and logistical support.
- Contribute to IDEO.org studio culture.
- 5+ years of professional experience in a design consultancy or equivalent position leading multidisciplinary design teams.
- An obsession with what design and technology can do for people.
- Experience managing clients and partners—from early stage companies to mature organizations.
- Solution-focused and medium-agnostic, willing to step out of your core skill set or discipline to find the correct solution to a challenge.
- Adept at synthesizing data, distilling complexity, and storytelling.
- Fluency in the human-centered design process from qualitative research and synthesis to ideation, prototyping, and implementation.
- Willing and able to travel internationally ~30% of the time.
- Cultural sensitivity, creativity, and resourcefulness—as comfortable finding your way through a bustling market in Uganda as you are in a design studio workshop.
- A thoughtful, yet playful approach to leading creative process and teams.
Equal Opportunity Employer:
IDEO.org is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.