Due to the continued expansion of our business activities, we have the following exciting opportunity for a motivated professional.
Key Responsibilities
- Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
- Resolve routine and complex client inquiries, concerns and complaints via telephone, tickets, and chats thoroughly and expeditiously, utilizing sound judgment emphasizing courtesy.
- Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
- Assist and support the Quality Assurance Department with complaint resolution.
- Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
- Analysis of existing systems and procedures to recommend and assist in implementing enhancements
- Contribute to the development of client service systems, policies and procedures.
Qualifications & Experience
- Fluent in English and German - any other language skill is a plus
- Strong verbal and written communication skills
- University degree in finance, economics or a related field
- Minimum two years of financial industry experience
- In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
- Excellent products knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs, Crypto
- Strong PC technologies proficiency; Advanced Excel, Office Suite, Email
- Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
- Self-starter, able to handle stress, with the ability to work independently as well as part of a team
- FINRA SIE and Series 7 or interest in obtaining the certification
Company Benefits & Perks
- Discretionary annual bonus (cash and stock)
- Private healthcare insurance
- Free recreational pass (AYCM XL package)
- Daily food allowance in the office
- Monthly BKK pass
- Hybrid way of working (2 days home office/week)
- Modern office in the heart of Budapest with free amenities
- Great atmosphere with friendly and exceptional colleagues and frequent company outings
*The benefits package will be reviewed regularly and may be subject to change.
If you are motivated, have strong initiative, and are analytical and methodical; we can offer you a position that will challenge and reward you. You will be part of an exciting team helping shape one of the world’s strongest trading and brokerage brands.
Company Overview
Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click the link to view a short video with a few words from current Interactive Brokers employees: https://www.interactivebrokers.com/en/index.php?f=31899
