As a Trade and Client Support Specialist, you will liaise with Interactive Brokers’ professional clients in the Asia-Pacific region, including broker-dealers, hedge funds, investment managers, and proprietary trading groups. As we expand our global product offering, we aim to build and maintain long-term client relationships through superior, high-touch service.

Respond to client inquiries via ticket, telephone, email, and live chat.
Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation etc.
Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions.
Understand broad-scale service issues at a detailed, technical level and make recommendations for process improvement.

Qualifications

Core Competencies

Must have strong product knowledge – Equities, Options, Futures, FX
Analytical self-starter who takes ownership of projects and sees them through to completion
Excellent command of written and spoken English and Chinese (Mandarin language skills highly preferred)
Candidates with prior experience in middle/back office operations, compliance, electronic trading, and fund administration will receive priority.

Requirements

Undergraduate degree in Finance, Economics, or a related discipline
Minimum two years experience at a global financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license or ability to obtain
Working knowledge of Microsoft Word, Excel, Bloomberg, UNIX and/or general programming experience is a plus.

Company Benefits & Perks

Competitive Salary, annual performance-based bonus and stock grant
Excellent health and welfare benefits including medical, dental, specialist and in-patient
Competitive package of Annual Leave
Daily lunch ordered in house with fully stocked kitchen
Modern offices with multi-monitor setups
Great work life balance
Unique opportunity to gain exposure to global financial products, markets and clientele
Opportunities for career progression and job scope expansion in a global company with growing local presence
Hybrid work arrangement role permitting.

Company Overview

Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click the link to view a short video with a few words from current Interactive Brokers employees: https://www.interactivebrokers.com/en/index.php?f=31899

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