Job Description and Responsibilities
Interactive Brokers Group is looking for a self-driven and experienced Client Services Associate in the upcoming Manila office. The Associate will focus on creating and driving strategies that impact client satisfaction, process improvements, talent, and culture initiatives. You will speak with clients through inbound calls, emails and chats and provide outstanding service by quickly resolving queries regarding account transactions, functional questions, margin-related queries, and other issues.
Responsibilities
- Handling inbound calls/email/chat, through the use of proactive customer service and call control techniques and proven troubleshooting procedures.
- Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call.
- Explain margin requirements to clients.
- Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies.
- Works within standardized procedures and practices to achieve objectives and meet deadlines.
Qualifications
- Bachelor's or higher degree required.
- Good level of MS Excel skills required
- Good quantitative/analytical skills
- Excellent oral/written communication skills, fluency in English
Benefits
- Training and Personal Development Programs
- Competitive Salary and Performance Bonus
- Night differentials, Paid Vacation/Sick Leaves
- HMO Benefits and Life Insurance
- Attractive Employee Referral Policy
Company Overview
Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click the link to view a short video with a few words from current Interactive Brokers employees: https://www.interactivebrokers.com/en/index.php?f=31899
