Interactive Brokers Group is seeking a Client Reviews Analyst to work in a fast-paced, dynamic, and demanding environment. The ideal candidate is expected to review and respond to reviews. The candidate will also focus on improving the firm's image and reputation on social media.
Monitor all websites that have reviews regarding IBKR
Interact with clients and respond to reviews
Liaison with other groups within the firm to solve complex issues
Gather feedback from clients to improve operations and functionality shortcomings
Qualifications, Skills & Attributes
Understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income would be a plus
Strong verbal and written communication skills
Problem solver, attention to detail, fast learner, and team player
Analytical, self-motivated and directed
Proficient experience using Microsoft Office suite products
Registrations: FINRA Series 7, 63 or ability to obtain licenses
Company Benefits & Perks
Competitive salary, annual performance-based bonus and stock grant
Retirement plan 401(k) with a competitive company match
Excellent health and welfare benefits, including medical, dental, and vision benefits
Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
Paid time off and a generous parental leave policy
Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events, including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities
Modern offices with multi-monitor setups
Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.