IBKR is looking for motivated, analytical and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and comfortable with new and changing technologies.

Your Responsibilities:

Handling client inquiries pertaining to IBKR’s security system via phone, chat and tickets.
Problem management with focus on security protocols and practices.
Assisting clients in the configuration and use of IBKR’s two-factor authentication smart phone app.
Identification and escalation of issues pertaining the secure login of clients using IBKR’s smart phone app.

Qualification:

Good mastery of Windows and/or macOS computer systems and basic office applications.
Experience and advanced user knowledge of both iOS and Android smart phone operating systems.
Excellent knowledge of apps and smart phones.
Previous experience in a customer service role.
Languages: Good English and Cantonese. Any additional language is a plus.

Required Skills:

Excellent and demonstrable client services skills.
Navigating multiple computer applications while interacting with clients.
Analytical approach to problem solving.
Ability to engage and maintain a conversation with clients.
Ability to learn and adapt to new information and technology platforms.
Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.

Company Benefits & Perks

Competitive Salary, annual performance-based bonus and stock grant
Excellent health and welfare benefits including medical, dental, specialist and in-patient
Competitive package of Annual Leave
Daily lunch ordered in house with fully stocked kitchen
Modern offices with multi-monitor setups
Great work life balance
Unique opportunity to gain exposure to global financial products, markets and clientele
Opportunities for career progression and job scope expansion in a global company with growing local presence
Hybrid work arrangement role permitting.

Company Overview

Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click the link to view a short video with a few words from current Interactive Brokers employees: https://www.interactivebrokers.com/en/index.php?f=31899

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Client Services - Security and Login Assistance Representative

Your Responsibilities:

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