Interactive Brokers LLC

Technical Assistance Center:

Help Desk Technician

Interactive Brokers (http://ibkr.com/) is looking to hire highly motivated individual for a call center technical support position in our SHANGHAI OFFICE.

Job Description

Our Trader Workstation is a Java-based proprietary trading platform that allows end-users to trade from their home or office and is the flagship of our platforms. It is complemented by our web and mobile-based platforms. TAC Technicians are expected to consistently provide friendly and informative technical support to Interactive Brokers’ clients by keeping up to date with the local technology news in order to investigate any new problems to assist end-users.

 

Responsibilities

Provide real-time technical support of IBKR applications through either phone or chat communication, along with tickets and emails customers may send to IB. Successful candidate will also be required to perform other technical and client service-oriented tasks and projects provided by the local regional manager or the Global Head of TAC.

 

The core competencies include:

  • Operating Systems (Windows/Mac OS X/Linux) and Mobile Operating Systems (iOS/Android) support
    熟悉Windows Mac, OS X / Linux以及手机IOS/Android操作系统支持
  • Basic DNS, TCP/IP and Network Configuration Support
    提供基本的DNS, TCP/IP和网络配置的支持
  • Hands-on PC, Tablet, and Mobile troubleshooting
    熟悉电脑,平板电脑,手机等故障排除
  • Help Desk or Call Center support experience and real-time troubleshooting
    具有技术支持中心,呼叫中心的支持经验和实时故障排除经验
  • Experience working in a global team environment
    具有技术支持中心,呼叫中心的支持经验和实时故障排除经验
  • Exposure to Java and web-based applications is a plus
    熟悉java和基于Web的应用程序者优先
  • Experience working with online security and security devices is a plus
    具有在线安全和安全设备工作经验者优先
  • Basic programming experience is a plus
    具有基本编程经验者优先

Requirements:

  • Minimum one year experience with call center or technical support roles, preferably in the financial services industry.
    至少一年的呼叫中心或技术支持工作经验,最好是金融服务行业
  • Strong Technical Troubleshooting and Communication Skills
    较强的技术故障排除和沟通技巧
  • Excellent oral & written language skills in English and Mandarin.
    优秀的英语和普通话口头和书面表达能力
  • Bachelors Degree (with IT related fields preferable)
    学士学位(IT相关领域优先)
  • Will also consider technical certifications- A+ Certification, etc.
    考虑有相关的技术认证者优先

 

Please send CV and cover letter with current and expected salary to shanghaistaff@interactivebrokers.com

请发送简历,目前和期望薪资shanghaistaff@interactivebrokers.com求职信


Very competitive salary offered to right candidate.
给适合的应聘者提供非常有竞争力的薪酬

Company Overview

Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.

Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg, Russia, Singapore, Switzerland and United Kingdom.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click HERE to view a short video with a few words from current Interactive Brokers employees.

(If the hyperlink is not active, copy and paste the following URL in your browser: https://www.interactivebrokers.com/en/index.php?f=31899)

For more information, please visit www.ibkr.com/info

 

North America Agency recruiters interested in working with us can apply HERE.

 

 

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