Interactive Brokers ( www.interactivebrokers.com ) is looking to hire highly motivated and career minded individuals for Client Service team in our Tokyo Office. 

Job Description

As a liaison to Interactive Brokers’ retail and professional clients, the IB Client Service Specialist accountable for providing client service to IB’s clients. This includes retail clients, financial advisors, hedge fund operators and other broker-dealers. Our aim is to build and maintain long-term customer relationships, provide access to desired markets and increase our customer retention as we expand on our product and service offerings.

Responsibilities

Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and on-line chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.

The core competencies we seek include: 

  • The ability to identify, analyze, and escalate complex issues.
  • Excellent trouble shooting and problem resolution skills;
  • Assuming responsibility for identifying client needs while providing a high value experience.

Requirements

  • University degree (Bachelors);
  • Native in Japanese  or native level and Fluency in English oral and written;
  • Excellent analytical skills;
  • A good understanding of financial markets ( preferred )
  • Welcome Excellent Graduates apply for this position

 

Company Overview

Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click the link to view a short video with a few words from current Interactive Brokers employees: https://www.interactivebrokers.com/en/index.php?f=31899

 

 

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