Interactive Brokers has an immediate opening for a Documentation Specialist / Technical Writer in our retail call center in Chicago. This individual will be responsible for producing high quality responses for our active clientele base on a diverse range of topic including configuration of the Trader Workstation platform, trade execution issues, funding, account statements and general policy information. The ideal candidate will be well organized, have strong written communication skills and have the ability to explain complex subjects with ease.
Work with internal teams to obtain an in-depth understanding of the processes and documentation requirements
Organize, write and maintain operational procedures and/or manuals for a variety of topics
Write and edit educational materials for customers regarding company policies
Perform quality assurance on existing documentation
Bachelor’s or advanced degree
At least 1 year of working in a documentation specialist or technical writing position
Strong verbal and written communication skills
Ability to write logically and consistently
Resourceful and innovative approach to problem solving
Knowledge of MS Office
Experience in financial services (e.g., brokerage, banking, trading, exchange or clearinghouse) preferred but not required.
Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Canada, the United Kingdom, Switzerland, Hungary, Estonia, Russia, India, Hong Kong, China, Japan and Australia.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click HERE to view a short video with a few words from current Interactive Brokers employees.