This full-time role sits in our Hotwire London office in Shoreditch. While we have a hybrid environment, this role is office based and you will be required to attend the office 2-3 times per week with the possibility of more should there be a need.

Why us?

Hotwire is a global, strategic communications consultancy dedicated to helping ambitious technology companies change the game, build their reputation and revenue to achieve business outcomes. Recognised as the #1 technology communications consultancy globally and by multiple client award wins over the years, we provide clients with insights-led, integrated communication and marketing solutions and experience across a number of technology categories. We work seamlessly across our eleven offices to help ambitious companies build a sustainable business.

When you work with us, we connect and support you in a way that allows you to achieve limitless success and career growth. We truly embody flexibility though our Thoughtful working approach and offer a number of unique benefits you will not see in other agencies.

From Sydney to San Francisco, we’re a group with a “One Team” mentality. Having been awarded #1 in the 2021 Best Companies Top 100 small companies to work for in London, #3 media company and #4 small company in the UK, you can rest assured that at Hotwire we will help you to achieve your personal best through engaging work and continuous learning and development.

We are connected, ambitious, adventurous, transparent and proactive, but most of all we are one team working together to be the global challenger.

Key Responsibilities:

  • Provide 1st and 2nd line IT support to users across the London in office and EMEA offices remotely (Paris, Munich, Frankfurt, Madrid, Milan).
  • Liaise with local suppliers enabling access to IT supplies as and when required  
  • Maintain the local London office IT infrastructure and meeting rooms
  • Plan, configure and deploy all new hire devices, proactively flagging inventory needs  
  • Manage, track and handle all off-boarding of employees 
  • Assist with group and local projects, maintaining excellent communications with the IT Manager on all tasks and projects 
  • Oversee local network and server configuration maintenance, troubleshooting in the first instance before seeking 3rd level support 
  • Assist in installing new/rebuilding existing laptops and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager 
  • Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place 
  • Exposure to support all SAAS-based services including Office365, Egnyte, Slack, Zoom, Google Suite, and OKTA 
  • Manage and maintain the fleet of devices 
  • Overseeing computer security and anti-virus updates 
  • Assist in developing and maintaining installation and configuration procedures 
  • Assist IT management to maintain the Hotwire Group AD environment including current and new group policies 
  • Maintain the organization and inventory of all local office hardware and software 
  • Create and maintain good user instructions for all applications and processes 
  • Provide emergency or pre-planned out of hours support when required 
  • Perform other IT related duties as assigned by line management 
  • Install, upgrade, configure, and repair local and wide area network hardware and IT infrastructure 
  • Install and test computers and related network hardware in a LAN/WAN environment 
  • Help create and maintain network diagrams of local sites
  • Train local users on new software and solutions 

Key Skills/Experience:

  • Experience working in a fast-paced environment  
  • Strong organizational skills, time management and keen attention to detail
  • Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance 
  • 2-4 years’ experience of helpdesk management and IT 1st/2nd line support 
  • Great communication and interpersonal skills whilst being incredibly organised
  • The ability to be accurate and work to deadlines even under pressure, whilst working co-operatively with others in a team, handling information in confidence and with discretion
  • An ability to learn quickly and work without close supervision when necessary
  • Experience in both Mac and PC environments
  • The initiative to establish your own priorities  

Why Hotwire?

  • Incredible training from the Hotwire Academy; supporting you at every stage of your career
  • Understanding that life doesn’t always fit around the 9-5; and that work/life balance is crucial
  • Well-being allowance or private health care
  • Freedom and support to be limitless within the business
  • Sponsored sabbatical every 4 years’ service
  • Employee Assistance Programme which includes free counselling sessions
  • Headspace subscription
  • A connected, courageous and friendly team creating adventurous work whilst still having a lot of fun
  • An exciting and rewarding long-term career, bringing constant challenge and fresh opportunities as you develop
  • The opportunity to have global reach within our offices
  • Fantastic benefits, including early finish Fridays, 25 days’ holiday and great team socials

At Hotwire, we engage in Thoughtful Working, which encourages our employees to work in the best possible way for our clients, our team and ourselves, every single day.

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