Why you?
Because you are passionate about technology, love delivering integrated marketing campaigns and you have a results-focused approach in your work. We know that being the most inspiring consultancy you'll ever work with means we need to have strong Account Managers who take pride in ensuring seamless delivery of client work while we are offering them varied and exciting career paths. We think you may be the one we are looking for. To find out, ask yourself the following questions:
- Do you have a passion for tech?
- Are you super curious and want to make a difference to your client's businesses?
- Do you want to work with the top global tech brands and grow your consulting skills?
- Do you want to expand your knowledge and skills in in Account-Based Marketing (ABM) and Industry / Demand Programmes?
- Do your clients love you and rely on you for campaign management and delivery?
- Do you love delivering award-winning integrated campaigns?
- Do you love getting involved in new business and help the business expand their client base?
- Do you collect 'people' wherever you go and build strong networks?
- Do you roll your sleeves up and manage campaigns end-to-end?
Purpose of the role
As an Account Manager you will be jointly responsible for a number of client accounts (global tech brands) and work closely with your Account Director and wider team to maintain and grow accounts through successful campaign activation. You will be working independently on accounts and projects ranging in scope from brand awareness, to ABM, to demand generation, to channel and alliance and much more.
You will be coordinating internal efforts from campaign strategy to creative development, to in-market activation, to end of campaign reporting, and proactively driving client engagement in line with agreed output and milestones. As an Account Manager you will be accountable for the seamless delivery of small ad-hoc projects as well as large integrated strategic.
Delivering the Hotwire vision and growth (what you will do to help us achieve our strategy)
- Be commercially minded - and be looking to develop this further
- Have a strategic viewpoint, thinking about the upcoming months and what you can do to move your client forward seamlessly
- Have a strong understanding of the products and services available within the Hotwire business, in order to consistently think outside of plans to give your clients new and exciting ideas for campaigns that will hit business objectives and grow accounts organically
- Nurture and develop relationships within owned accounts
- Growing a personal network within owned accounts through referrals
- Identifying cross-sell/up-sell opportunities within owned accounts and contact network
- Be proactive in putting yourself forwards for new business and agency opportunities
- Be curious; always be in a state of ‘discovery’ with clients, confidently asking strategic questions to uncover business pain and opportunities for organic growth
Deliver the best (internal and external) client experiences
- Look after a portfolio of tech clients; managing budgets (with senior oversight) as well as the teams’ hours
- End-to-end management of specific projects
- Quality control and compliance management of output against brand guidelines and brief (agreed scope)
- Maintaining a consistent and high quality of output on all owned and team projects (in line with best practice)
- Maintaining regular, proactive and professional client communication via email, phone and face-to-face
- Responsible for campaign tracking and reporting against objectives and KPIs
- Have a results focused approach to your work; ensuring client delight through deliverables and outcomes
- Have strong project management skills; be a master at juggling a number of projects at once; whilst instilling senior clients with confidence and motivating your team
- Project planning and execution, as well as relevant admin tasks
- Completion of relevant internal briefing documentation
- Accurate quoting of owned projects working with relevant internal team leaders
- Timely project forecast management using Hotwire systems
- Accountable for project profitability management and escalation (where applicable)
Deliver the best People experiences (how you will work with your team, locally and globally)
- Support Account Director or Senior Account Director in ensuring all team objectives and KPIs are consistently met as advised by the senior management team.
- Be the right hand person to your Account Director or Senior Account Director.
- Get your hands dirty; and be a real team player.
What we are looking for
- Demonstrable experience within a marketing communications agency environment
- A genuine interest in, and thorough knowledge of the technology sector
- Superb client relationship skills – relationship building & client delight
- An ability to multi-task and keep your cool under pressure
- Experience in end-to-end campaign management
- Experience in B2B Marketing
- Experience in Account Based Marketing
- A real team player attitude
- Ambition, drive and motivation
Why Us:
- Understanding that life doesn’t always fit around the 9-5; and that work/life balance is crucial
- Well-being allowance or private health care
- Freedom and support to be limitless within the business
- Sponsored sabbatical after 4 years’ service
- A connected, courageous and friendly team creating adventurous work whilst still having a lot of fun
- An exciting and rewarding long-term career, bringing constant challenge and fresh opportunities as you develop
- The opportunity to have global reach within our offices
- Fantastic benefits, including early finish Fridays, 25 days’ holiday and great team socials
- At Hotwire, we engage in Thoughtful Working, which encourages our employees to work in the best possible way for our clients, our team and ourselves, every single day.
