Job overview

Assists the Service Manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

Manages billing cycle days to the target number.
Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.
Supports technicians with notes on work orders.
Manages customer calls and creates work orders to be assigned.
Supports a regional call support and dispatch to help the customer experience.
Follows up with customers on equipment involving shop or part delays.
Ensures payroll is up to date.
Post Technician time to Work Orders.
Report Service Department time to Payroll.
This person is in charge of opening, reviewing, and closing all work orders.
Create quote from existing SPG/MST library.
Answer all Service Department directed calls.
Address/engage all Service Department customers.
Collection of payment upon completion on job(s).
Interaction with John Deere personnel.
Send internal quote for trade-in equipment.
Maintains Service Department filing and records.
Updates customer profiles using equipment, hours, or other information from the work order(s).
Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.

Qualifications

2-3 years of experience as a service/warranty clerk is preferred.
Administrative, data entry, or office setting experience would be beneficial.
High School Diploma or GED equivalent is required.
Basic knowledge of accounting practices.
Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
Knowledge of office procedures.
General understanding of mechanical/technical terms is preferred.
Knowledge of equipment models or numbers.
Basic knowledge of how pieces of machinery function or what they are intended to do.

Additional requirements

Valid Driver’s License preferred.

Benefits

Competitive wage paid bi-weekly
401(k) plan with company match
Healthcare (medical, dental, vision)
Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
Company-paid short-term disability
Health Savings Account (HSA) with company match
Flexible Spending Account (FSA)
Paid Time Off (PTO)
Paid holidays
Employee referral bonus
Employee discounts
Dependent Care Assistance Plan
Employee Assistance Program
Wellness Program
On-the-job training & skills development

Working Conditions

Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.

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Service Writer